System Support Specialist

System Support Specialist At GLSPurpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!Benefits: GLS offers the below great benefits for your amazing work!o Competitive base pay and performance bonuses, dependent on roleo Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo 401K with employer match and 100% immediate vestingo Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo Paid Volunteer Time Off (VTO) Annuallyo Tuition Reimbursemento Parental Leaveo Business casual work environmentThis posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027What does it mean to be a System Support Specialist at GLS?As a System Support Specialist, you will be responsible for troubleshooting assigned proprietary GLS system components. This includes managing issues with the vendors of the various software-as-a-service platforms that comprise the operational processes.How will you drive value within the organization as a System Support Specialist?Troubleshoot and resolve issues as quickly as possibleCoordinate testing related to production issue resolution and afterward develop proactive training related to the issuesLearn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalationIdentify and prioritize incidents requiring urgent attentionDetermine impacts on workflows and the overall businessDevelop detailed functional and technical descriptions of issuesEngage with management and other subject matter experts to gather data on production issuesDrive escalation decisions with vendors and managementAssist with or provide root cause analysis of servicing incidents in a timely mannerCommunicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionalityEnhance monitoring tools to capture and diagnose incidentsCreate knowledge base articles related to the servicing domain and train Tier 1 staff within that scopeFollow feature implementation schedule for monitoring of issues and training purposesSupport ongoing system maintenance workBuild close working relationships with both business, IT staff, and vendor partnersWhat should you already know to be successful as a System Support Specialist?External candidates require a Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related fieldProficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferredStrong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly languageIntrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectivenessExceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the businessEmployment Requirements:Work at a desk/in a seated position up to 100% of the workdayConstantly operate a computer and other standard office equipmentTalk and hear to exchange accurate informationHave close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive readingThe position does require domestic travel up to two weeks annuallyThis is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pmRegular, predictable attendance is required, including in excess of 40 hours as business demands dictateThis role will participate in an on-call rotation for after-hours support