Senior Export Coordinator

Senior Export CoordinatorThe Senior Export Coordinator plays a critical role in driving customer satisfaction, operational performance, and revenue growth by ensuring the seamless execution of Mohawk’s air and ocean export shipments as well as being a reliable resource for leadership when the need arises such as creating necessary SOPs and being a conduit for newly brought on accounts while assimilating within the branch. Through strong client, supplier, and partner collaboration, this role helps maintain service excellence across the full supply chain lifecycle. By applying advanced analytical thinking and problem-solving skills, the Senior Export Coordinator proactively resolves shipment issues, minimizes disruptions, and supports efficient freight movement across air, land, and sea. Their contribution directly strengthens customer trust, service reliability, and Mohawk’s overall export operations performance.Duties & Responsibilities:Manage complex export shipments and key customer accounts while delivering exceptional service and responsiveness.Provide proactive shipment communication, reporting, and visibility from pickup through final delivery.Prepare competitive quotes, rates, and customer solutions that support growth and service excellence.Build strong relationships with customers, carriers, agents, and partners to support retention and business development.Independently coordinate air and ocean export shipments from initiation through final delivery.Manage export documentation, routing instructions, shipment records, and CargoWise data integrity.Execute specialized shipment requirements including dangerous goods, carnets, letters of credit, certificates of origin, TSA, screening, perishables, and other complex regulatory requirements.Support onboarding, SOP development, process consistency, and operational best practices across assigned accounts.Investigate and resolve shipment, billing, documentation, and service-related issues.Proactively identify risks and implement solutions to minimize service disruptions.Apply sound judgment to manage complex operational challenges and customer situations.Escalate issues appropriately while maintaining ownership through resolution.Partner with customers, carriers, agents, and internal teams to support successful shipment execution.Assist Team Leads and Supervisors with onboarding, cross-training, and development of junior coordinators.Actively participate in team meetings, coaching sessions, and operational improvement initiatives.Share knowledge, best practices, and operational expertise to strengthen team capability.Prepare accurate billing, invoices, and shipment file documentation.Ensure shipment records, customer data, and vendor information remain accurate and current.Support billing integrity, accounts receivable follow-up, and operational reporting activities.Contribute to profitability through accurate execution, cost awareness, and operational efficiency.Serve as a senior operational resource and subject matter expert for export activities.Support onboarding and development of less experienced coordinators through coaching and mentorship.Assist with creating and maintaining SOPs, work instructions, and account-specific processes.Demonstrate leadership through accountability, professionalism, and operational expertise.Perform other duties as assignedBenchmarks For Measuring Success:Independently manages complex shipments and strategic accounts while meeting service, compliance, and KPI expectations.Produces accurate, timely, and competitive customer and agent quotations.Maintains strong operational performance through accurate file management and timely shipment execution.Builds trusted relationships with customers, carriers, and overseas partners.Supports onboarding, cross-training, and development of less experienced coordinators.Expands expertise in specialized shipment requirements and advanced export operations.Serves as a reliable operational resource for complex account and shipment needs.Skills & Qualifications:Technical Skills:Advanced knowledge of air and ocean export operations, documentation, and freight forwarding processes.Proficiency in CargoWise and freight forwarding systems.Experience with specialized shipment types including dangerous goods, carnets, TSA requirements, screenings, and other regulatory programs.Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel.Knowledge of international logistics, supply chain operations, and customer-specific requirements.Business Skills:Strong customer service and relationship management skills.Excellent verbal and written communication.Advanced problem-solving and decision-making abilities.Strong organizational skills and ability to manage multiple priorities.Attention to detail, accountability, and operational ownership.Ability to perform effectively in fast-paced and high-pressure environments.Leadership Skills:Coaching, mentoring, and onboarding support for junior team members.Leadership through influence, expertise, and collaboration.Knowledge sharing and operational guidance.Continuous improvement mindset and process improvement support.Strong judgment and professionalism in complex operational situations.Required Qualifications:3–5 years of export freight forwarding experience.Demonstrated expertise across core export operations and shipment execution.Strong communication, problem-solving, and organizational skills.Advanced proficiency in Microsoft Office applications, including Excel.Ability to manage complex shipments and customer requirements independently.Strong attention to detail and ability to perform under pressure.Preferred Qualifications:CargoWise experience.Associate's or Bachelor's degree in Logistics, Supply Chain, Business, Accounting, or a related field.Knowledge of international logistics and supply chain management.Experience with specialized shipment handling and regulatory requirements.Office / Work Environment & Physical DemandsThis position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.Travel Requirement: Minimal Travel RequiredMohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Equal Employment Opportunity is The LawEmployee Rights Under the FMLAEmployee Rights - Employee Polygraph Protection Act