Field Service Engineer

Field Service Engineer (FSE)Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.Responsibilities• Transfer of technical knowledge to press operators to resolve on-site technical issues• Escalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issues• Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivityRequirements• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses• Experience in inkjet systems - an advantage• End to end, highly-skilled technical capabilities and strong troubleshooting skills• Residence in the United States• Willingness to extensive travel (~50%) to customers' sites• Valid driving licenseAttributes• Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)• Ability to work under remote supervision and perform well under pressure• Excellent interpersonal skills, working with global customers and colleagues• "Can do" approach using established technical policies and procedures to effectively handle customer issues• Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products• Self-motivated and able to work in a dynamic workplace• Clear and effective English communication skills