Financial Assistance Advisor I-Front Counter

Position Details Position Title: Financial Assistance Advisor I-Front Counter UIW Mission: University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good. Position Summary The Financial Assistance Advisor I-Front Counter counsels students and respective family on various types of resources available, eligibility requirements, and university costs. Advisors provide excellent service and a friendly atmosphere while being accountable for following Federal, State and Institutional regulations. The Financial Assistance Advisor I-Front Counter reports to Assistant Director of Financial Assistance. Benefits UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility. Job Duties Frontline Customer Service Counsel students and families primarily in a front counter environment. Note that counseling services will also be required at times via Zoom, phone, email, etc. Assist students and respective family with the financial assistance application process. Describe the types of resources available and the eligibility requirements. Review and explain university costs. Track all contents on comment screen and provide pre-verification support. Scanning Scan and index paperwork into database. Verify effectiveness of scan for historical purposes. Project Support Provide assistance to larger service team on communications, form enhancements, and website content. Perform other duties as assigned. Resource Center Manage the Office of Financial Assistance resource center. Ensure materials are updated. Train student workers. Manage communications for visitors. Qualifications Knowledge, Skills and Abilities Excellent customer service skills. Strong communication skills. Ability to maintain professionalism, a positive attitude, and patience. Ability to proactively problem-solve, multi-task, and organize in a fast-paced collaborative environment. Reliable, self-motivated, and able to contribute to and support a team effort. Ability to work effectively with individuals from diverse communities and cultures. Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA. Required Education: Bachelor’s Degree. Required Work Experience: One (1) year of customer service experience in an office or other relevant environment. Note that additional education will be considered in lieu of said experience. Preferred Qualifications: Prior experience with financial assistance or student services, BANNER, SQL, and fluency in Spanish. Required Certifications, Licenses Or Registrations: None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals, to include some evenings or weekends during peak periods. Physical Demands None specified. Posting Details Posting Number: AS2253PO Number of Vacancies: 1 Job Type: Full Time Job Category: Staff (non-exempt) Desired Start Date: 06/16/2026 Position End Date (if temporary): Reports to: Assistant Director of Financial Assistance Salary: $42,000 Annualized Open Date: 05/11/2026 Close Date: Open Until Filled: Yes Special Instructions to Applicant: N/A. EEO: UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). Title IX: This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy. #J-18808-Ljbffr University of the Incarnate Word