Air Export Supervisor I

YOUR ROLE

The Air Export Supervisor I supervises and coordinates customs clearance activities in the customs house brokerage or gateway environment in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Oversees daily operations of the department, to ensure profitability and compliance with company policies, ISO Guidelines, and applicable regulatory requirements, providing excellent customer service through timely and accurate processing and compliance with government regulations and / or company policies. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Review and reconcile all management and financial reports for department.
• Review profitability and growth of department regularly with operations.
• Work with operations to establish business plan and goals for department.
• Develop and maintain excellent service to internal and external customers at all times.
• Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs and related regulatory groups.
• Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.
• Oversee or compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Supervise the preparation of U.S. Customs Documentation prepared on in-house systems of all assigned services staff; communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Oversee pre-alerts daily to determine whether freight is arriving as expected, and documents are received within the time standards specified. Confirm arrival time with carrier and the arrival of documents within one business day of freight arrival.
• Ensure files and records are set up relevant to the consolidation, contact origin office for incomplete information.
• Provide written quotations as requested by customers, provide copy of quotation to manager, and document customer profile information.
• Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods, and keep customers advised of changes in import regulations, tariff and bonding requirements.
• Examine documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account. Includes classifications, schedule of service, shipment entry, and booking process, Consularization Regulations and export services.
• Provides consultation to customers on the importation of goods thru U.S. Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
• Oversee and monitor team performance – both quantity and quality -audit shipment documents, and conduct periodic client reviews to identify areas of concern in the clients’ export processes. Communicate / escalate transaction problems or irregularities to manager and assist in identifying solutions.
• Train new staff in assigned duties; Assess progress of trainees and assign additional duties as appropriate.
• Conduct training courses and seminars for staff and clients in areas of shipping and export regulations and procedures. Provide guidance and advice as necessary.
• Conduct annual performance reviews for direct reports and address employee performance problems promptly and directly in accordance with personnel policies.
• Maintain a high level of expertise in all areas of breakbulk, import, or export areas, through self-study, as well as courses and seminars presented by the company and other approved sources, regular review of trade publications and attendance of all appropriate seminars in assigned area.

WHAT ARE WE LOOKING FOR?

Education & Experience

• High school diploma or GED Required.
• Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program.
• Minimum 4-5+ years related experience in Air Freight globally.
• Knowledgeable in Export Administration, Department of Commerce, and Consularization regulations, Uniform Custom Practice 500 (UCP 500), and recordkeeping.
• Knowledge of IATA, NATA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA’s, ACH, and all other related trade legislation, rules, and regulations.

Key Skills & Capabilities

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Strong background in airfreight operations for import and export.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
• Knowledgeable of the company’s or related products, services, and operations.
• Basic understanding of business financial principles including P & L's, budgets, payroll, financial reporting and expense control. Basic understanding of sales and business development practices.
• Previous Supervisory Experience leading a team within the Air Export Operations.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.