Member Solutions Specialist

Location: Quincy IL Pay range $18 -$21 Hours 8am to 5pm Potential for closing shift running to 5:45pm. Duties: Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral. Essential Functions & Responsibilities: N 60% Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union. N 15% Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful. N 10% Sets up and maintains accurate files and reports on all collections activity. N 5% Testifies at legal proceedings as required. N 5% Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans. N 5% Performs other job related duties as assigned. Performance Measurements: 1. Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls to members upon generation of the 15-day notice. 2. Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts. 3. Monitor and contact assigned delinquent accounts in the following buckets: < 30 day, < 60 day, and > 61 day. 4. Keep collections files and records accurate, complete, and up-to-date. 5. Ensure all collection activity is legal and follows established policies, keeping management informed of operational issues affecting collection activities. 6. Identify and inform management of potential underwriting problems. 7. Provide professional, timely, and accurate service and support to all members and associates. Knowledge and Skills: Experience One year to three years of similar or related experience.

Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Physical Requirements Work Environment Talks to others to convey information effectively. Communicates effectively in writing as appropriate for the needs of the audience. Maintains confidentiality related to Credit Union operations and work-related information. Computer operating systems; e.g. Microsoft Windows