Product Manager

As the Product Manager for Agent Twin at Scaled Cognition, you will shape a core part of the company’s future. Agent Twin lets business owners define and ship production-ready, deterministic agents, straight from transcripts to deployment. This role demands an exceptional blend of technical depth, customer obsession, and visionary leadership. What you'll do Define and execute the product strategy and roadmap for Agent Twin Be obsessively focused on customer discovery, interviewing users, and translating complex customer experience (CX) challenges into clear product requirements. Design ideal customer journeys and novel interaction patterns for agent development, driven by a deep understanding of user experience. Leverage your technical skills (Python/AI coding tools) to build quick prototypes and proof-of-concepts, communicating complex ideas clearly to engineering. Partner with engineering and research to ensure the transition from transcript data to production-grade agents is seamless, reliable, and scalable. You might be the right person for the job if you Are customer obsessed, prioritizing their needs and pain points above all else. Are UX obsessed, capable of designing intuitive customer journeys and cutting-edge agent interaction patterns. Are technically inquisitive, always seeking to understand underlying architectures to ensure policy fidelity and deterministic action execution. Enjoy diving deep into data to unearth insights and understand how well pipelines are working. Are unafraid to ask tough, clarifying questions to challenge assumptions and drive the product toward maximum impact and reliability. Key Qualifications Proven experience as a Product Manager, preferably owning a technical, platform, or enterprise SaaS product. Strong technical background with hands‑on coding proficiency and the ability to use AI coding tools for rapid prototyping and effective communication with engineers. Demonstrated experience in defining and launching products based on ideal customer journeys and deep UX insight. Excellent written and verbal communication skills, capable of synthesizing complex technical concepts for business and technical audiences. Bonus: Prior experience working with function calling LLMs, structured instructions, or complex agentic frameworks. Bonus: Experience in the customer service (CX), contact center, or BPO space. #J-18808-Ljbffr