Collision Center Estimator

Hendrick Honda Collision Center

Location: 8901 South Boulevard, Charlotte, North Carolina 28273

Summary: Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed.

Essential Duties and Responsibilities include the following:

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Meets Collision Center standards for repair/order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

√ High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

√ 3-5 years

o 5+ years

Education/Experience:

Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills.

Certificates and Licenses:

√ Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.

Environment Demands:

Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Teamwork through Trust & Respect

Integrity

Commitment to Customer Enthusiasm

Passion for Winning

Accountability at All Levels

Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.