Senior Customer Insights Strategist
Navient Solutions LLC
Navient Solutions LLC is seeking a Consumer Insights professional to translate borrower feedback into actionable insights, influencing messaging, product strategy, and the end-to-end customer journey. You will partner with Marketing, Product, Analytics, Design, Engineering, Compliance, and Operations to ensure the voice of the customer informs key business decisions. The role focuses on market and product research, VoC collection, concept testing, and monitoring CSAT/trust metrics. #J-18808-Ljbffr Navient Solutions LLC
Vacancy posted 4 days ago
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