Field Service Engineer

Product Support Engineer – Semiconductor Capital Equipment Austin, TX | Full-time | ~25% travel (domestic & international)

We're hiring a technical escalation expert to own complex system-level issues on cutting-edge nanoimprint lithography tools — bridging field operations, R&D, and engineering to drive real product improvement

.
This is a senior, high-ownership role ideal for an experienced Field Service Engineer or Product Support Engineer looking to step into a deeper escalation and product improvement position. You'll work on one of the most technically demanding platforms in the semiconductor industry, supporting both internal FOAK tools and customer sites as the technology moves toward high-volume manufacturin

g.
You won't just be fixing issues — you'll be transforming them into lasting product improvements, feeding directly into the engineering roadm

ap.
What you'll

• ownEnd-to-end escalation ownership for complex tool issues beyond first-line FSE sup
• portRoot cause analysis (RCA) for high-impact and recurring failures, with full corrective action accountabi
• lityTool uptime and repeat failure reduction across the installed
• baseFOAK system commissioning, bring-up, and internal valida
• tionTechnical mentorship and documentation for Field Service Engin
• eersCross-functional alignment across R&D, NPI, Process Engineering, and Field t
• eamsSpare parts strategy, failure trend analysis, and RMA coordina

tion
What we're lookin

• g forBachelor's in Electrical, Mechanical, or related engineering field (or equivalent experi
• ence)5–10+ years supporting semiconductor capital equipment or complex electromechanical sy
• stemsStrong troubleshooting across mechanical, electrical, and software do
• mainsExperience in prototype, development, or early production environ
• mentsAbility to lead technical problem-solving under pressure across organisational bound
• ariesClear communicator with strong cross-functional collaboration s

kills
Nice t

• o haveLithography or advanced patterning equipment expe
• rienceFOAK or prototype tool deployment expe
• rienceLinux/Windows system famil
• iarityJira and Confluence profi
• ciencyFailure analysis and reliability improvement back