TRANSFORMATION CONSULTANT (CA)

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Transformation Consultant will function as a technology implementation coach, providing health center clinicians and leaders with strategies and tools to strengthen and improve operational excellence and health outcomes. This position provides comprehensive technical assistance to optimize clinical practice through leveraging EHR functionality and data to improve quality performance and patient outcomes. The position works to define and redesign clinical and operational workflows, partnering directly with clinical end users to help map workflows, identify barriers to performance, and connect data to real-world behavior (e.g., how missed visits affect quality and cost). The position applies a strong understanding of primary care operations, including patient flow, scheduling, provider workflows, and care team roles, to assess performance drivers, and can help identify gaps related to workflow issues, documentation, and/or data/reporting challenges. Please note: This position is funded through a contract. Continued employment is contingent upon contract renewal or extension, and organizational needs.

Essential Duties:

• Support health centers to utilize HIT solutions to meet transformation goals (e.g. registry utilization, quality measure reporting, risk stratification, population management, leveraging AI) and apply change management and structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting.
• Organize, analyze, and present EHR or performance data (audit and feedback support and support leadership engagement around real-time, actionable data use to achieve outcomes aligned with the Quintuple Aim and value-based care models, including measure alignment, prioritization, and SMART goal setting.
• Collaborate with clinicians and leadership to assess current-state workflows, identify pain points, and align workflows with new technology capabilities and foster collaboration between HCOs and HIT vendors to identify and inform needed improvements
• Support deployment of digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration.
• Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross-departmental work (e.g. workstreams).

Requirements

• Bachelor's degree in healthcare or a related field, master's degree strongly preferred
• Minimum of three (3) years of experience supporting healthcare teams in similar or relevant role. Four to five (4-5) years a plus, strongly preferred
• Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
• Familiarity with improvement methodologies (e.g. Model for Improvement) and using data to drive improvement; experience working with clinical quality metrics (e.g., UDS, HEDIS, NCQA, NQF) preferred
• Knowledge of change management and human-centered design; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
• Experience working with electronic health records and workflow visualization tools; Epic experience preferred (e.g. telehealth and remote patient monitoring implementation).
• Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts
• Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
• Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
• Ability to travel to urban and rural locations up to 25-50%

Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with th e OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements:

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

LI-Remote

Salary Description

$85,697 - $137,116