Assistant Salon Manager

Description

The Assistant Manager is responsible to assist the Salon Manager to overseeing all aspects of salon

operations.

Specifically:

• Ensure salon team provides exceptional guest service
• Market the salon and grow the business
• Lead, coach and develop a team
• Ensure the salon schedules meet the needs of the business
• Manage and control expense
• Demonstrate strong technical ability
• Complete required administrative tasks
• Lead a team to accomplish sales goals
• Achieve personal productivity goals

Essential Functions

Ensure team drives guest loyalty through an exceptional salon experience:

• Coach and develop the team through existing guest service training programs.
• Collect or verify guest information during every visit.
• Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed.
• Ensure salon team presents a professional appearance and a positive attitude.
• Handle and resolve guest service issues to maintain guest loyalty.

Promote the salon within the community and grow the business:

• Utilize existing business tools to attract and retain guests.
• Coordinate promotional sales displays as directed
• Develop and maintain local business relationships
• Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school.

Manage and control expenses:

• Effective control of salon payroll.

Demonstrate strong technical ability:

• Display a sound understanding and perform all available services in a competent, efficient and professional manner.
• Train and provide guidance to employees on proper techniques for services offered.

Complete required administrative tasks/compliance :

• Enforce and promote all corporate policies, procedures and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.
• Ensure that the assets of their salon are protected and that loss prevention policies are adhered to.
• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
• Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff licenses are current, valid and posted as required.
• Ensure all items required by state and federal law are posted in salon as directed by company.
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
• Ensure salon is open for all posted hours covering any employees’ shifts, if necessary

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Ability to work a minimum of 35-40 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

Capabilities:

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate a positive attitude
• Exercise good judgment
• Lead and drive change
• Deliver best in class guest experience
• Understand guest needs and trends
• Demonstrate accountability, dependability and ethics
• Occasional travel to mandatory meetings and training sessions, including overnight travel.

Requirements

Physical Requirements and Work Environment

• Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
• Continuously perform hair services and perform other job-related functions throughout each workshift.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon.
• Visual observation of guest’s hair, including close vision, color vision and the ability to adjust focus.
• Ability to communicate with guests regarding services offered and requested and regarding guest needs and desires with regard to such services