Systems Engineer

Position Title:Systems EngineerPosition Type:RegularHiring Range:$91,800.00 - $114,785.00, Compensation will be based on education, experience, skills relevant to the role, and internal equity.Pay Frequency:AnnualA. POSITION PURPOSEThe Systems Engineer collaborates with the ECC team to implement, maintain, and support the operations and scaling of the Engineering Computing Center (ECC) within the School of Engineering. This includes supporting software and applications, physical lab workstations (both physical and virtual), and the underlying infrastructure. The environment utilizes virtualization technologies (including VirtualBox, VMware vSphere, and cloud VM vendors), with infrastructure managed via Infrastructure as Code (IaC) and configuration management using Ansible, alongside legacy Unix custom scripting. As part of a collaborative team, this position shares responsibility for Windows and Linux operating systems, virtualization services, backup, storage, networking, application support, and information security.The position supports the School of Engineering’s varied and dynamic instructional, research, and operational computing needs. This involves working directly with staff, students, and faculty within the School of Engineering, as well as collaborating with Cyberinfrastructure Technologies, the Information Security Office, other campus divisions, and external vendors.B. ESSENTIAL DUTIES AND RESPONSIBILITIESDesktop and infrastructure administrationDesktop & Infrastructure Administration: Responsible for the deployment, configuration, and day-to-day maintenance of Linux and Windows desktops. Collaborates with the ECC team to support infrastructure deployment and implementation projects.Environment Maintenance: Assists in maintaining the operational readiness of the ECC environment, including physical and virtual servers, workstations, and remote access systems for ECC labs.Application Support: Installs, updates, configures, and provides technical support for Linux and Windows-based applications.Proactive Monitoring: Monitors system performance and environment health to identify and resolve issues promptly, minimizing impact on end-users.Security & Usability Balance: Implements established security protocols and standards while maintaining system usability to foster an environment of learning and innovation.Incident Response: Performs initial investigation and troubleshooting of reported security incidents involving computing and network resources. Escalates complex issues to Senior Engineers and assists with remediation.Documentation: Creates and updates technical documentation, user guides, and standard operating procedures related to applications and systems.Team Support: Provides technical escalation support and mentorship to the Tier 1 student Help Desk team, acting as a resource during high-volume periods.New technologies and process improvementsWorks with Engineering faculty and staff to understand the computing requirements for new instructional, research, and operational initiativesSeeks and implements operational efficiency improvements and automationParticipates in long-term strategic and budget planningAdvises School of Engineering students, faculty, and staff on computing tasksResearch needs and provide recommendations for system and infrastructure upgrades and replacementsWork with ECC staff to design, build, test, and deploy changes to the ECC infrastructureCommunicate with vendors for software and hardware requirements as well as technical supportTroubleshooting and customer supportResponds rapidly to outages and service interruptionsProactively notifies end users of outages, changes, and upgradesProvides professional, timely, and courteous support to end usersOther duties as assignedAccepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergenciesRequired to support the School of Engineering during emergencies as needed to meet operational requirementsOther duties/tasks as assigned by this person’s supervisorC. PROVIDES WORK DIRECTIONMay provide direction to and/or mentor student employeesD. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education,and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.1. KnowledgeStrong knowledge of Linux server administration in a large, heterogeneous environment that includes WindowsStrong knowledge of Windows and Linux desktop administrationKnowledge of Windows Server services (Active Directory, WSUS, Powershell)Knowledge of administration and deployment of virtualization clusters and desktop clients (VDI/VMware workstation/Virtual Box)Strong knowledge of application installation, deployment, and troubleshooting in both Linux (Rocky Distro) and Windows OS.Good experience writing, debugging, and maintaining scripts (such as PowerShell, Bash, or Python) to automate administrative tasksGood knowledge of TCP/IP networkingGood experience with hardening systems for securityPractical knowledge of administration of VMware Workstation, Virtual Box, LDAP, Apache, SSL, Licensing (flexlm), SAMBA, AD, DNS, WSUS, Powershell, backups, and storage technologiesFamiliarity with basic macOS usage is a plus2. SkillsGood troubleshooting skills in complex, heterogeneous environmentsGood organizational skills and ability to multi-taskEffective interpersonal, written, and verbal communication skillsDemonstrated ability to initiate, manage, and complete projects and goalsSelf-starter who shows initiative to proactively identify and resolve issuesDemonstrated experience working as a team member in an environment requiring strong customer serviceWillingness to accommodate a flexible work schedule, including nights and weekends3. AbilitiesHandles multiple, concurrent projects and deadlinesDemonstrated ability to work in a team environmentDemonstrated ability to acquire and apply new skills quicklyWorks effectively under limited supervision4. Experience/EducationAt least 3-4 years of relevant experience in the design, operation, administration, and support of large, heterogeneous Linux/Windows environments required.Bachelor’s Degree in applicable field of study (or equivalent experience) required.E. PHYSICAL DEMANDSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.Must be able to handle and operate equipment which can be located in racks or on tall shelves up to 8 feet in height and weighing up to 75 poundsMust be able to work in confined spaces: above ceiling spaces, in and under furnitureConsiderable time spent at a desk using a computerMay be required to travel to other buildings on the campusMay be required to attend conference and training sessions within the Bay Area or at in- or out-of-state locationsMay be required to occasionally travel to outside customers, vendors, or suppliersF. WORK ENVIRONMENTThe work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.Typical office and computer lab environmentMostly indoor office environment with windowsOffices with equipment noiseOffices with frequent interruptionsData centers, server rooms, wiring closets, and other locations where equipment is located, including exposure to loud noise, varying temperatures, low light, and tight spacesTelecommuteSanta Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.EEO StatementEqual Opportunity/Notice of NondiscriminationSanta Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at .Clery Notice of AvailabilitySanta Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website . To request a paper copy please call Campus Safety at View phone number on click.appcast.io. The report includes the type of crime, venue, and number of occurrences.Americans with Disabilities ActConsistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on click.appcast.io or by phone at View phone number on click.appcast.io. Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on click.appcast.io . #J-18808-Ljbffr