HVAC Truck Based Service Manager

Job Description About Us: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. HVAC Truck‑Based Service Manager (TBSM) Build smarter, healthier, more sustainable tomorrows with Johnson Controls. We lead the transformation of buildings for our customers, delivering outcomes that save money, increase efficiency, and make facilities safer and more secure. What you will do You will provide day‑to‑day leadership and operational management for a truck‑based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance. In this role, you will manage an HVAC Service Team, including mechanics and an a multi-million dollar annual revenue portfolio. You will partner closely with branch leadership and cross‑functional teams to meet commitments and grow the business. Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement. Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control. Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets. Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world‑class customer satisfaction. Ensure rigorous compliance with safety programs, company policies, and regulatory requirements. Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism. Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required. Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics. Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity. How you will do it You are a hands‑on leader who sets a clear vision, models the behaviors you expect, and enables your team to win. You will: Conduct regular safety tailboards, ride‑alongs, and coaching sessions that reinforce best practices. Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments. Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service. Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition. What we look for Required Knowledge of Commercial HVAC systems and Demonstrated success leading HVAC field service teams—preferably truck‑based—with responsibility for technician development, customer outcomes, and financial results. Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast‑paced, matrixed environment. Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement. Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes. Excellent communication skills and a customer‑first mindset. Preferred Experience managing hvac service work scopes and complex service portfolios. Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions. Knowledge of Johnson Controls truck‑based service standards and best practices. What we offer Competitive pay and benefits Opportunities for training, career growth, and advancement A values‑driven culture focused on safety, integrity, inclusion, and customer success HIRING SALARY RANGE: $89k-134k to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.