GENERAL MANAGER

General ManagerThis is an exceptional opportunity to become a key player on our leadership team at this property!What will you be doing most days?Lead the property in the generation of revenue through sales and marketing effortsMaintain strong knowledge of and relationships in the local marketManage relationships with hotel vendors and negotiates service agreements as appropriateReview financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performanceCoach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parametersEnsure service, technical skills, and other training occurs throughout the propertyEstablish and maintains open, collaborative relationships with direct reports and entire teamEstablish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policyHire team members who demonstrate strong functional expertise, creativity, and leadershipObserve service behaviors of team members and provides feedback to individuals and/or supervisors.Review comment cards, guest survey results, and other data to identify areas of improvement with team membersAnalyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstaclesInterface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfactionEnsure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectationsEnsure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriateWork to ensure property meets franchise standards and is a safe and secure facility for guests and team membersWhat are the requirements for this position?You have a minimum of 5 years of progressive hotel management experienceYou have previous hotel management experience with a proven success in leadership of teams and guest service resultsYou have the financial acumen required to work with and understand financial information and dataYou have a bachelor's degree or an extensive amount of relevant work experienceYou have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolutionYou have prior leadership over direct sales efforts producing at least 50% market mix of total revenuesYou have a valid driver's license from the appropriate stateYou have exceptional time management and multitasking skillsYou have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotelPhysical Requirements for this PositionThis is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.Travel RequirementsThis position may require occasional travel.This property is managed by OTO Development.About OTO DevelopmentOTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.