Customer Service Rep

Job FunctionsThis employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.Job Functions:• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system• Assesses customer need for additional products/services• Assesses customer compliance with physician orders• Answers questions and provides customer education regarding products/services• Documents calls in computerized record keeping system• Enters customer orders in computerized system• Verifies and updates demographic information such as address and telephone number in computerized records