Appliance Sales Associate

Job Description

Job Description

BASIC RESPONSIBILITIES:
• Greet customers being friendly and professional, welcoming customers to Lane’s Home Appliance Store and ensuring customer is treated with integrity and honesty.
• Engages with customers for in-store, over the phone, or online options to complete sales.
• Helps ensure a positive customer experience by building “like family” relationships, exhibiting empathy, inquisitiveness and providing solutions to their needs.
• Applies a high level of product knowledge and expertise through ongoing learning and training to ensure an excellent customer shopping experience.
• Utilizes in house systems to stay current on promotional initiatives and other sales initiatives such as credit services, extended warranties, extended financing, repair services, delivery and other options.
• Processes point of sale transactions including online and in-person orders while assisting with returns and exchanges.
• Generates future opportunities utilizing discovery of future needs of our customers to build lasting relationships and ensure return to location.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
• Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
• Assist with product placement and movement, stock relocation, display set up, floor planning, and general maintenance to ensure showroom cleanliness.
• Achieves an excellent customer shopping experience by treating customer like family.

KEY QUALIFICATIONS:
• 1 year of sales related experience including selling additional products such as extended warranties, protection plans, delivery and credit services.
• 1 year of experience using a computer, including inputting, accessing, modifying, and interpreting data. This should include the ability to learn new programs quickly and a high degree of accuracy.
• 1 year of experience using a handheld device (mobile phone, tablet, other devices) to enter, access, and output information.
• Ability to safely lift 50+ lbs. without assistance.
• Assist with product placement and movement, stock relocation, display set up, floor planning, and general maintenance to ensure showroom cleanliness.
• Open scheduling availability that would include 25-35 hours a week Monday through Saturday 9am-8pm, no Sundays.

ABOUT US:
Lane’s Appliance Repair Service & Home Stores is a locally owned business that is committed to the community of Lansing and surrounding areas. Let us bring our expertise in appliances into your home through our repair services and new appliance sales.
Lane’s Appliance Repair Service & Home Stores offers a full range of services including diagnostics, parts, repairs and installation. When you need to purchase a new appliance, we offer online and in store sales with delivery, installation, product warranty, and service contracts to keep your appliances running like new. Let us use our expertise to ensure your appliances are running smoothly.

Lane’s Home Appliance Store is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.