Helpdesk Technician

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. Key Responsibilities Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified Other duties as assigned Requirements 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting) Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred Enthusiastic about being on-site 5 days a week #J-18808-Ljbffr NextGenEnergyJobs