Senior Program Manager

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

This role addresses the complex challenge of scaling artificial intelligence initiatives across Direct Sales operations to bridge technical capabilities with frontline business needs. Navigating a rapidly evolving landscape, the successful candidate resolves operational gaps by synthesizing qualitative feedback and quantitative data analytics, including call recordings and performance trends. Strategic roadmaps and prioritized project backlogs must be continuously aligned to ensure AI implementations drive clear return on investment while safeguarding the customer and agent experience. Through rigorous project mitigation and proactive stakeholder management, this position overcomes cross-functional silos to transition early-stage AI concepts into high-performing production features.

What Success Looks Like (Objectives):

• Define and communicate a comprehensive AI roadmap and prioritize the project backlog to maximize business value, departmental capacity, and ROI
• Translate complex data sets and call trends into actionable performance insights, eliminating systemic gaps in training, staffing, and operational processes
• Leverage advanced AI literacy to design and deploy internally driven projects that directly improve the Direct Sales agent and customer experience
• Facilitate cross-functional alignment on complex project plans, mitigating operational risks and ensuring timely execution of key deliverables
• Establish robust feedback loops with senior leadership, delivering concise, data-driven presentations on project statuses and strategic business impacts

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Strong analytical thinking and problem-solving skills to interpret complex performance metrics and make data-driven deployment decisions
• Proven expertise in managing diverse stakeholders and driving execution across cross-functional business and technical teams without direct authority
• Exceptional communication capabilities to synthesize technical AI concepts into clear, concise executive presentations for senior leadership
• Critical experience guiding program initiatives within fast-paced, high-pressure operational environments with competing deadlines
• High AI literacy, including functional awareness of AI/ML models, Generative AI, and Agentic AI applications to optimize project tracking and workflow efficiency

Additional Qualifications

• Project Management Professional (PMP) certification

Minimum Requirements:

• Minimum Education: Bachelor’s or Master’s degree in Business or a STEM field, such as Information Systems, Mathematics, Finance, or Accounting
• Minimum Experience: 3 years of experience in program/project management
• Required Technical Skills:
• AI/ML concepts, Generative AI, or Agentic AI project tracking
• Performance metrics analysis and data interpretation
• Stakeholder management across technical and business teams

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on us.fitly.work if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)