Overnight/3rd Shift Customer Service Representative

Job Description

Job Description

We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.

• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.

• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.

• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.

• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.

• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.

• Previous experience in a call center or customer service environment.

• Ability to handle inbound calls while maintaining professionalism and accuracy.

• Experience with order entry and data input.

• Strong verbal communication and active listening skills.

• Comfortable making outbound calls when follow-up or clarification is needed.

• Solid attention to detail and the ability to manage multiple tasks effectively.