Member of Technical Staff, AI Reliability & Monitoring Engineering Lead

AI Systems Reliability EngineerPostman is seeking an experienced AI Systems Reliability Engineer to help define, build, and maintain the infrastructure and processes that ensure the reliability, scalability, and performance of Postman's AI-powered API and agentic systems in production. This role focuses on monitoring, availability, incident response, and automation to support AI services and tools trusted by millions of developers globally.What You'll DoDevelop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform featuresImplement comprehensive observability and monitoring systems for real-time performance and fault detectionDesign and drive automated failover, recovery, and incident response strategies for high-availability AI infrastructureOptimize resource utilization, particularly GPU/accelerator efficiency, ensuring cost-effective AI system operationCollaborate closely with engineering, platform, and product teams to align reliability efforts with broader organizational goalsLead efforts to build internal tooling and automation focused on AI system stability and operational excellenceDrive continuous improvement in deployment practices, monitoring approaches, and incident management processesAbout YouHave a strong background in AI reliability engineering, SRE, or DevOps for distributed systemsUnderstand the unique challenges of maintaining large-scale AI systems and integrating AI-specific metrics into reliability frameworksAre experienced with cloud platforms, monitoring tools, and incident response automationAre comfortable collaborating across teams to influence best practices for AI system reliability and operational healthThrive in dynamic, fast-paced environments focusing on delivering reliable, safe AI-powered servicesBonus Skills and ExperiencesHands-on experience with AI/ML infrastructure, including GPU/xPU optimization and scalingFamiliarity with API platform operations and large-scale distributed servicesPrior experience building or operating observability tools tailored for AI and agentic systemsContribution to open-source projects or reliability engineering thought leadershipThe reasonably estimated base salary for this role ranges from $256,000 to $276,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.Our ValuesAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.Equal OpportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.