Senior Customer Service Representative

Job Description The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service. The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service. Responsibilities Support with inbound/outbound phone calls Communicate with customers over the phone, email and online chat to resolve their questions or concerns Prepare orders in WMS and prepare pertinent reports for loading and production Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request Coordinate and disseminate corporate, marketing, and other company information to the stores Maintain filing system for invoices, reports, and other customer-related information Support specialty orders such as school lunch, WRC, and DIG Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker Support with all SCC communication and redelivery Ability to manage multiple priorities, multi-task Meet performance metrics/objectives Qualifications High School diploma/GED Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience Ability to work independently and as a team Excellent communication, interpersonal and organizational skills Ability to handle multiple tasks Experience with Microsoft Office software Bilingual preferred Ability to work a flexible shift/schedule, holidays and weekends Call Center Soft skills preferred Additional Information Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employment No-cost mental health support for employee and dependents Childcare tuition discounts No-cost fitness, nutrition, and wellness programs Fertility benefits Adoption assistance 401k matching contributions 15% off the purchase price of stock Company bonus All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr