Service Dispatcher

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Service Dispatcher / Service Administrator
Location: Lancaster, PA
Job Type: Full-time
Reports To: Lancaster Office

Benefits
• Competitive compensation
• Paid time off
• Career growth opportunities
• Small, collaborative office environment
• Hands-on training and support

 
Job Summary
We are a growing company with fewer than 50 employees looking for an organized, dependable Service Dispatcher/Administrative Coordinator to join our Lancaster office.

This is not a position where you will spend your entire day doing one task at a time. You will coordinate technician schedules, answer service calls, respond to emails, communicate with customers, and handle administrative responsibilities throughout the day.
You may be halfway through routing technicians for the next day's schedule when the service line rings. You need to be able to stop, handle the customer's needs professionally, document the call correctly, and then return to scheduling without losing track of what you were doing.
The right person is organized, detail-oriented, comfortable with interruptions, and able to keep several priorities moving at once.

We have a small, close-knit office, so personality and teamwork matter. We are looking for someone who communicates well, contributes to a positive work environment, and works comfortably as part of a team.

What You'll Do
• Answer incoming customer service calls and determine what action is needed
• Gather and accurately document customer and service information
• Schedule and route service technicians efficiently
• Adjust schedules when emergencies, cancellations, or unexpected issues arise
• Prioritize service requests based on urgency and customer needs
• Communicate schedule and service information to technicians and other team members
• Monitor service activity and follow up on outstanding items
• Stay on top of incoming emails and respond promptly and professionally
• Maintain accurate customer, scheduling, and service records
• Switch between phone calls, scheduling, email, and administrative work without losing track of details
• Help keep daily office and service operations organized

Who Will Succeed in This Position
You may be a strong fit if you:
• Are naturally organized and detail-oriented
• Can handle interruptions without becoming overwhelmed
• Remember instructions and apply what you learn
• Pick up new systems and processes quickly
• Can prioritize when several things need attention at the same time
• Communicate professionally with customers and coworkers
• Take ownership of tasks and follow them through to completion
• Notice details and catch potential problems before they become bigger issues
• Are comfortable working in a busy small-office environment
• Enjoy being part of a team where people communicate and work closely together

Qualifications
• Previous dispatching, scheduling, customer service, office administration, or service coordination experience preferred
• Strong computer, typing, and data-entry skills
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to prioritize and manage multiple responsibilities
• Professional phone and email communication
• Ability to learn new software, procedures, and processes quickly
• Dependable attendance and a strong work ethic

What This Job Is Really Like
This position requires someone who can keep track of details while the day changes around them.
If you prefer completing one task before anyone interrupts you, this position may not be the best fit.
If you enjoy staying organized, solving problems, helping customers, coordinating schedules, and keeping several moving pieces under control, you may do very well here.
We value people who learn quickly, communicate clearly, help their coworkers, and take pride in getting things done correctly.