Senior Associate, Product Analyst - Rewards

Job Description

Help shape how customers experience and benefit from a modern rewards program. In this role, you will partner across product, design, data, and technology to deliver new features that improve customer outcomes and business results. You’ll bring structure to complex work, translate needs into clear delivery plans, and help teams stay aligned from planning through launch. If you enjoy solving ambiguous problems and delivering measurable impact, this role offers meaningful ownership and visibility.

Job summary
As a Senior Associate, Product Analyst – Rewards in the Rewards Product team (TBD), you will support the implementation of new rewards features by translating customer and business needs into clear plans, requirements, and delivery outcomes. You will work with cross-functional partners to sequence work, manage risks and dependencies, and drive execution through the product development lifecycle. You will use data and stakeholder input to help prioritize decisions and improve how the rewards experience scales over time.

Job responsibilities

• Build domain knowledge in rewards and loyalty experiences and your assigned product area to support informed delivery decisions
• Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans
• Analyze current-state processes and identify opportunities to improve operational readiness and end-to-end customer experience
• Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics
• Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development
• Coordinate user testing and implementation readiness activities to support high-quality launches
• Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market
• Provide clear, timely stakeholder communications, including progress updates and escalation of blockers or decisions needed
• Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate

Required qualifications, capabilities and skills

• 3+ years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment
• Experience supporting software delivery using agile methodologies
• Experience translating business needs into requirements, including documented acceptance criteria
• Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization
• Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders
• Experience using Microsoft Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, and Confluence
• Bachelor’s degree

Preferred qualifications, capabilities and skills

• Experience supporting rewards, loyalty, or customer value proposition features
• Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes
• Experience supporting personalization or targeted customer experiences (e.g., offer selection, eligibility, or segmentation concepts)
• Experience coordinating user acceptance testing or similar validation activities for feature launches
• Experience partnering with technology teams to manage dependencies and unblock delivery work

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.