Wellness Case Manager

Job Description

Job Description

You’re the kind of person who naturally builds trust.

People feel comfortable with you quickly. You know how to communicate with confidence, guide conversations professionally, and create an experience that makes people feel supported, informed, and cared for.

At NIVA Health, we’re looking for a Wellness Case Manager to help guide patients through their wellness journey — from their first interaction with our clinic through ongoing programme engagement.

This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys combining relationship-building, patient support, organisation, and measurable performance goals.

You’ll work closely with providers and clinic leadership to help patients stay engaged, informed, and connected to the services designed to improve their overall wellness experience.

What You’ll Be Doing

• Building strong, trust-based relationships with patients
• Supporting patient engagement and wellness programme participation
• Guiding patients through provider-directed services and next steps
• Coordinating follow-ups, scheduling, and patient communications
• Helping create a seamless, elevated patient experience
• Tracking personal KPIs related to engagement, follow-up activity, and conversion support
• Supporting new wellness initiatives and service rollouts within the clinic
• Working closely with providers and clinic staff in a collaborative environment

You’ll Do Well In This Role If You…

• Are naturally personable, energetic, and confident
• Communicate exceptionally well and build rapport easily
• Have a polished and professional presence
• Enjoy helping people while working toward measurable goals
• Are highly organised and proactive with follow-up
• Can manage multiple patient interactions without losing attention to detail
• Thrive in a performance-driven but supportive environment
• Stay calm, solution-focused, and adaptable in fast-moving situations

Ideal Backgrounds

We’d love to hear from candidates with experience in:

• Wellness clinics
• Healthcare coordination
• Concierge medicine
• Patient engagement
• Hospitality or luxury service environments
• Client success or account management
• Sales support or relationship management

Healthcare experience is helpful, but strong communication skills, professionalism, emotional intelligence, and relationship-building ability are equally important.

Requirements

Education & Experience

• High School Diploma or equivalent required
• Bachelor’s degree preferred but not required
• Experience in patient engagement, wellness services, healthcare coordination, customer success, hospitality, sales support, or account management strongly preferred
• Previous experience in a patient-facing healthcare or wellness environment preferred
• Experience with CRM systems, patient management software, or scheduling platforms preferred
• Demonstrated success in relationship-building and service-oriented environments highly desirable
• Must be available to work full-time on-site within an assigned NIVA Health clinic
• Rotating schedule may include occasional Saturdays, with a weekday off provided during those weeks

What We Offer

• Performance-based bonus opportunity
• High-impact patient-facing role
• Growth-oriented wellness environment
• Collaborative clinic culture
• Opportunity to work closely with leadership and providers
• A company culture built around:
• Teamwork
• Resilience
• Open-Mindedness
• Ownership
• Positivity

Important Notes

• This is a full-time, on-site clinic role
• Rotating schedule may include occasional Saturdays (with a weekday off provided)
• This is a non-clinical role — all medical recommendations and treatment plans are directed by licensed providers

If you’re someone who genuinely enjoys connecting with people, creating exceptional experiences, and being part of a wellness-focused environment where your contribution matters — we’d love to meet you.