IT Support Analyst

IT Analyst Role Profile Position Summary: The IT Analyst is an exempt role that reports to the IT Manager. The IT Analyst supports day-to-day technology operations, infrastructure, cybersecurity, and desktop support. This role will be part of a high-performing IT team with a strong sense of customer service. The ideal candidate brings strong expertise in Microsoft Azure, Entra ID, Intune/MDM, Cisco Meraki, and is familiar with security tools. POS and API integration experience are nice to have. Key Competencies for Success: Agility, Analytical Thinking, Attention to Detail, Application Support, IT Support Troubleshooting, Asset Management, Cybersecurity, Testing and Validation, Database Administration, Client Focus Key Accountabilities & Achievements: End User Support Provide first and second-line technical support to end users, diagnosing and resolving hardware, software, and connectivity issues to agreed SLA targets. Deliver clear technical guidance and documentation to improve user self-sufficiency and reduce recurring incidents. Hardware Deployment Coordinate the imaging, configuration, and deployment of end user devices including laptops, desktops, and peripherals in line with organizational standards. Maintain accurate hardware records within the asset management system to support audits and refresh planning. Technology Asset Maintenance Manage the full lifecycle of technology assets from procurement to decommissioning, ensuring compliance with data disposal and internal policies. Perform routine preventive maintenance across the technology estate, proactively identifying issues before they impact operations. Software & Project Deployment Support the rollout of business applications, managing software licensing, patch management, and version control to ensure compliance and stability. Contribute to IT project delivery by providing technical input and coordinating deployment activities against agreed timelines. Cybersecurity Monitor security alerts and support incident response, conducting root cause analysis and implementing controls to prevent recurrence. Promote security awareness across the business through staff training, phishing simulations, and policy communications. Knowledge, Abilities & Experience for Success: Bachelor's degree or relevant equivalent experience. 2+ years' experience in a support role. Experience managing Cisco Meraki switches and Firewalls or similar. Experience in deploying Intune packages along with MDM and similar tools. Experience with utilizing and deployment of Security tools (Defender and similar). Experience as a Microsoft Azure AD/Entra. ERP Experience a plus (Business central, Sage, or similar). Experience with POS system administration. Inventory/ Warehouse management systems. 1+ years in azure engineering working with AVM and VM's. Experience with Windows 11 and Mac OS. Must possess a valid U.S. Driver's License and submit to MVR checks upon hire and annually thereafter. Maintain an acceptable Motor Vehicle Record (MVR) and self-report any infractions that may affect driving eligibility. Nice to have any of the following AZ-104, SC-200/300, MS-102, or MCP certificates. Nice to have experience with Celigo, MuleSoft, MS API management, Power automate, python, SQL, or similar API integration tools. Nice to have experience with VitalSource. Physical Demands: Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors). Continuous sitting, standing, walking, using stairs, hearing, talking, bending, crouching, and working closely with others. Exerting up to 50 pounds (up to 100 pounds via dolly) of force occasionally to lift, carry, pull, or otherwise move objects. Work Environment: Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Moderate noise (examples: business offices with computers and printers, light traffic). Indoor and outdoor work environment with occasional exposure to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals and outside weather. Hours of work are Monday through Friday, with occasional weekends during busy times. University Co-op