Bilingual call center representative

Do you have 1 year of RECENT Call Center and Insurance experience Do you currently hold an active Texas P&C Insurance License? Are you fluent in English and Spanish? Can you start on 9/8 or 9/21/2026? Completely comfortable with $27-$32/hr PLUS benefits??? This could be the perfect opportunity for you! Note: Must have 1 year of RECENT call center and insurance experience and an ACTIVE TX P&C license! Pay: $27-$32/hr PLUS benefits! This position is onsite in Westlake, TX Start date: 9/8/2026!

salary: $56,160 - $66,560 per year
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

Job Responsibilities:

• Resolve moderate-to-complex inquiries via email/chat.

• Execute policy endorsements and audits accurately across carriers.

• Ensure compliance with state regulations and carrier SLAs.

• Document cases with precision in Salesforce and carrier systems.

• Mentor and train L1-L2 agents on workflow best practices.

• Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

• Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

• Demonstrate deep understanding in all lines of business Goosehead operates within

• Maintain quality standards of 98%+ accuracy and timeliness.

• Proactively identify and communicate service trends or recurring issues.

Skills Required

• Analytical and multi-tasking ability.

• Excellent written communication and problem-solving skills.

• Proficiency in carrier and CRM systems.

• Demonstrated coaching and peer training ability.

The essential functions of this role include:

• working in a smoke free environment

Skills

• RECENT Call Center Experience (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.