Call Center Agent

Honda Of North Richland Hills Call Center AgentHonda of North Richland Hills is looking for a high-energy, phone-savvy Call Center Agent to join our team. This position plays a key role in delivering excellent customer service by scheduling service appointments, rescheduling as needed, and following up with customers on their recent visits.Location: North Richland Hills, TX (On Site) | Type: Full Time | Compensation: $15.50 per hour + bonuses up to $2,150 additional per monthSchedule: Must have flexibility to work the following days and hours: Monday - Friday, 6AM - 7PM and Saturday's from 6AM - 5PM.Core ResponsibilitiesRespond to service inquiries via phone, email, and chat professionally and promptly.Schedule and confirm service appointments, balancing customer preferences and department availability.Maintain accurate records of customer information, service requests, and interactions.Provide clear, accurate information about services, pricing, and promotions.Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.Follow up after service visits to ensure customer satisfaction and share feedback with management.Basic RequirementsPrevious experience in a customer service or call center role is advantageous.Bilingual in Spanish is a PLUSKnowledge of automotive services, maintenance, and repair terminology is a PLUSStrong communication skills, both written and verbal.Proficiency with computer systems and CRM software.Benefits & Employee PerksMedical, Dental, Vision, and Complimentary Life Insurance401k Matching and FSATuition ReimbursementPaid Time Off (accrues)Supplemental Insurance (Hospital, Accident, Critical Illness)Discounts on Vehicles, Services, and PartsTips for a Successful Application & Interview Process:Bring Your Best Resume – Upload your most recent version so we can see all you've accomplishedTransitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fitDress to Impress – First impressions count. Dress professionally and bring your authentic selfRescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is keyEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.