Field Service Technician

Job Description

Job Description

Field Service Technician

Location: Midlothian, Va
Schedule: Monday–Friday, 8 a.m.–5 p.m.
Travel: Approximately 25%, primarily within North America

About the Opportunity

We are recruiting for an industrial technology company that develops advanced automated equipment for manufacturing applications. Its machines combine mechanical systems, electrical controls, and imaging technology to help customers improve speed, precision, and consistency.

This is an opportunity to work directly with sophisticated machinery and follow equipment from final testing through installation and customer support. You’ll troubleshoot real technical challenges, collaborate with engineers, and help customers put technology to work on their production floors.

The Role

The Field Service Technician tests equipment before shipment, supports customer acceptance testing, and helps customers install, operate, and troubleshoot machinery. The position combines hands-on technical work at the company’s facility with remote support and occasional travel to customer sites.

What You’ll Do

• Perform final equipment testing and quality checks before shipment.

• Prepare for and support customer Factory Acceptance Testing (FAT).

• Diagnose mechanical, electrical, and equipment performance issues.

• Provide clear, practical troubleshooting assistance by phone.

• Work with engineering and production teams to resolve technical problems.

• Travel to customer facilities for installation, testing, and service support.

• Document test results, service activities, and customer communications.

What You’ll Bring

• A strong mechanical or electrical background developed through work experience, technical training, or military service.

• Experience troubleshooting equipment and resolving technical issues.

• Customer service or technical support experience.

• Clear communication skills and a professional approach to working with customers.

• The ability to organize your work and maintain accurate documentation.

• Willingness to travel approximately 25%.

Experience with industrial machinery, manufacturing environments, equipment testing, or quality assurance is preferred. Candidates with military technical backgrounds are strongly encouraged to apply.

What’s Offered

• Compensation: $25–$35 per hour, depending on relevant industrial equipment experience and mechanical/electrical troubleshooting skills, plus benefits.

• Hands-on experience with advanced automation and imaging technology.

• Collaboration with engineering and production teams.

• Opportunities for technical development and career growth.