Salesforce Administrator

Job Description

Job Description

About Bell and Howell

Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.

Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.

Location: Durham, NC (On-site)

Note: We are unable to sponsor at this time 

Summary:

The Salesforce Administrator will support the day-to-day configuration, maintenance, data quality, reporting, user support, and continuous improvement of the Salesforce platform across multiple business areas. This role will work closely with business stakeholders, Salesforce team members, analysts, development partners, and end users to support platform enhancements, business process improvements, reporting needs, system adoption, and production support.

The ideal candidate has 3–5 years of hands-on Salesforce administration experience, strong problem-solving skills, and the ability to work independently while knowing when to escalate more complex technical items. This role is well suited for someone who has experience supporting Salesforce users, maintaining configuration, troubleshooting issues, building reports and dashboards, supporting data quality, documenting requirements, and participating in system enhancements across multiple Salesforce clouds.

Duties and Responsibilities:

• Support day-to-day administration of the Salesforce platform across multiple clouds and business processes, including Service Cloud, Sales Cloud, Experience Cloud, Salesforce CPQ, Field Service, and Marketing Cloud Account Engagement, as applicable.
• Configure and maintain Salesforce features including fields, page layouts, Lightning record pages, record types, flows, validation rules, approval processes, assignment rules, permission sets, reports, dashboards, list views, and other declarative platform functionality.
• Triage Salesforce user support requests, investigate reported issues, document findings, resolve routine and moderately complex items, and escalate advanced issues to senior administrators, developers, or external partners as needed.
• Partner with business users, leaders, analysts, and development partners to understand business needs, ask clarifying questions, document requirements, and support process improvements.
• Support business process changes and platform enhancements by translating requirements into scalable Salesforce configuration or clearly documented development requests.
• Support Salesforce data quality activities, including data loads, data cleanup, duplicate management, account and contact maintenance, asset data, record updates, and ongoing data integrity monitoring.
• Assist with Salesforce security and access management, including users, permission sets, profiles, roles, queues, public groups, sharing settings, and record visibility troubleshooting.
• Build, update, and troubleshoot Salesforce Flows, including screen flows, record-triggered flows, scheduled flows, flow fault paths, and flow error resolution.
• Support testing, documentation, and deployment readiness for Salesforce enhancements, releases, seasonal updates, integrations, and business process changes.
• Support end-user training, adoption activities, quick-reference materials, release communications, and ongoing education for Salesforce users.
• Review Salesforce release notes and platform updates to identify new features, enhancements, and best practices that may benefit the organization.
• Maintain documentation for configuration changes, support procedures, business processes, requirements, test cases, and known issues.
• Continue building Salesforce knowledge through hands-on configuration, Trailhead, certification study, release-note review, and participation in platform improvement initiatives.

Supervisory Responsibilities:  N/A

Competencies (Skills, Knowledge and Abilities):

• Salesforce Administrator Certification
• Additional Salesforce certifications preferred, particularly in Advanced Administration, Service Cloud, Field Service, or Platform App Builder
• Ability to work independently and within a team setting with minimal direction/supervision.
• Excellent verbal and written communication skills with ability to establish strong cross functional relationships.
• Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment
• Must possess analytical, problem-solving, quantitative and financial skills, as well as exceptional time management skills
• Proficient in Microsoft Suite of applications (Word, Excel, PowerPoint, Visio(or other design tools).

Education and Experience:

• Bachelor’s degree in business, Information Systems, Computer Science, or equivalent combination of education and experience.
• 3–5 years of hands-on Salesforce administration experience preferred, including configuration, user support, reporting, data quality, automation, and business process support.

Physical Requirements:

• Requires standing and walking; stooping and kneeling; reaching with arms and hands lifting to waist up to 10 pounds     
• Requires sitting; using hands to finger keyboard; talking and hearing         
• Requires close vision for computer work and reviewing correspondence
• Occasional travel may be required
• Work is performed in a controlled office environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.