Technical Service Manager

Technical Service Manager – Driving Technical Excellence & Customer Success

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Essential Duties and Responsibilities

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
• Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
• Travel as needed to support field installations, service interventions, and customer visits.
• Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth.
• Analyze warranty data and report actionable insights monthly, quarterly, and annually.
• Provide technical support and training to authorized and non-authorized service companies.
• Monitor warranty claims, review, and approve warranty claims in the warranty administration system.
• Provide technical support in area of knowledge to Customer Service, Finance, Parts, and Sales teams.
• Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request.
• Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required.
• Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products.
• Visit customer locations to investigate service issues or assist with installations when required.
• Support sales team and occasionally attending trade shows to assist with setup and staffing of booth.
• Work with commercial, product management and quality teams with continuous improvement and other responsibilities as assigned.
• Develop and maintain a suite of technical resources including Equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides and technical bulletins and documentation updates

Required Qualifications, Skills/Competencies

• Minimum 5 years technical service-related experience, preferably related to Account Management, Third Party Service Networks, Foodservice Equipment, or similar.
• Experience developing technical documentation to include training presentations and equipment technical and operations manuals.
• Troubleshooting skills – ability to define problems, collect data, establish facts, draw valid conclusions, and resolve problems. Mechanical and electrical aptitude with ability to read and interpret technical documentation.
• Analytical skills with ability to organize data and documents with close attention to detail.
• Interpersonal and communication skills, both written and verbal. Ability to respond effectively to time sensitive inquiries or complaints.
• Ability to multi-task, work in a fast-paced environment.
• Working level of English, proactive, self-starter approach and communicate effectively to customers, distributors, service agents and internally
• A natural problem-solver with strong technical knowledge and customer-facing experience.
• Comfortable working in the field and collaborating across teams.
• Analytical and detail-oriented, with a passion for continuous improvement.
• Skilled in creating clear, useful technical documentation and training content.
• Background in fountain beverage equipment servicing or support is highly valued.

About Marmon Foodservice Technologies (MFT)

We are an industry-leading global manufacturer of premium commercial food and beverage equipment and supplies. With a longstanding, successful history in foodservice as well as worldwide product reach, Marmon Foodservice Technologies has built trusted partnerships with top brands, distributor partners, and business owners.

At MFT, we believe our people are our greatest asset. We embrace diversity of both people and ideas, and we understand that strong relationships are the foundation of success. Join us in fostering a positive, inclusive, and innovative workplace.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.