Parts Warehouse Clerk 1

Customer Service Representative

This position is responsible for responding to customers' needs in a positive, caring, and timely manner while demonstrating a sense of urgency. Must also provide prompt, accurate, and efficient processing of all parts transactions and related warehouse activities. This requires working independently, with specific direction or as a member of a team. The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, and reinforces the consistent use of HOLT's Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, warehouse environment, tools, and work areas in a good, clean, and working order
• Completes all parts order pulling transactions for external and internal customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Completes all stock replenishment tasks in an accurate, timely and supportive manner to ensure proper inventory status in parts warehouse. To be monitored by management observation and stock order analysis reports, as well as daily and year end physical inventories
• Maintains parts operations office, warehouse, and outside yards, so that they are neat and orderly as assessed by the department manager
• Develops sales and inventory skills by completing internal training programs as determined by performance review goal setting guide for self-improvement and achievement of other KRA's
• Completes internal parts orders and identifies parts for return communicates job status to supervisor as needed
• Learns how to place 3rd party orders through the CODA system and how to receive orders through the CODA system
• Performs housekeeping duties while adhering to contamination control guidelines
• Works overtime as required by workload
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to meet all requirements as outlined in the Parts Warehouse Position Designation Guidelines to include order pulling, job related software, forklift operation, hydraulic hose building, ladder JSA, battery JSA, prime mover JSA, will counter operations, and all applicable policies and procedures
• General knowledge of equipment and tools, including their designs, uses, repair and maintenance
• Knowledge and proficiency with current computer software and related hardware
• Operation and control skills of equipment or systems
• Equipment selection skills by determining the kind of tools and equipment needed to do a job
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair including an overhead crane
• Ability to operate a conventional forklift
• Ability to operate the controls of a machine or a vehicle quickly and repeatedly to exact positions
• Ability to be self-starting and self-motivated
• Good verbal and written communication skills
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• High school diploma or equivalent required
• Up to two years of experience
• Must complete HOLT VBL and DiSC training

Supervisory Responsibilities:

• None

Travel:

• Up to 10% travel may be required & may require overnight stays
• Ability to travel between stores within region for special projects and/or company needs

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, supervisor, manager, and co-workers
• Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
• Frequently lifts and moves materials and equipment up to 50 lbs.; must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels and body vibration
• Works in an enclosed and open vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to minor burns, cuts, bites, or stings
• Potential WMS work environment

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.