Workshop Manager and Technical Service Specialist

Role: Workshop Manager & Technical Service Specialist (Focus is on a mechanic which can repair our gears and winches including organizing all activities around it.)

Location: Ponchatoula, LA 70454

KEY RESPONSIBILITIES:

• Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities
• Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance
• Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects
• Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system
• Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery
• Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements
• Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution
• Monitoring project costs, delivery schedules, and performance indicators to achieve operational and financial targets
• Supporting customer communications regarding repair status, technical requirements, delivery schedules, and service expectations
• Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities
• Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization
• Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations
• Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system
• Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence

QUALIFICATIONS:

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel, including international assignments (approx. 20%)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills