Client Services Representative

Job Description

Client Service Representative (CSR)
Acoaxet Veterinary Clinic | 965 Sanford Rd, Westport, MA 02790


Are you a dedicated and compassionate Customer Service professional with a passion for animals and people alike? Join our team at Acoaxet Veterinary Clinic, an AAHA-accredited hospital located in beautiful Westport, Massachusetts.


We're seeking a Client Service Representative (CSR) with at least one year of customer service experience in a veterinary setting. Our ideal candidate is reliable, enthusiastic, and loves creating positive experiences for clients and their pets.


At Acoaxet, you'll be part of a tight-knit, supportive team known for its staff longevity, collaboration, and laid-back, approachable management style.

What You'll Do:

• Provide exceptional client service and communication
• Schedule appointments, manage client check-ins/check-outs, and process payments
• Support clients with empathy, professionalism, and a focus on quality care
• Maintain accurate client and patient records
• Collaborate closely with doctors and technicians to ensure a smooth workflow and excellent patient experience

What We're Looking For:

• Minimum 1 year of customer service experience in veterinary medicine
• Excellent client management, communication, and multitasking skills
• A team player with a positive attitude and strong attention to detail
• Dependable, organized, and passionate about helping pets and their people
• A great cultural fit for our friendly, community-focused team

Why You'll Love Working Here:

• Strong, collaborative culture with 10-20+ years of staff longevity
• Approachable, supportive leadership with a true open-door policy
• 4-day work week
• Competitive compensation: $18.00-21.00/hour (based on experience)
• Full benefits package , including:
• Health insurance
• Uniform allowance
• Pet care discounts
• Accrued vacation and sick time
• Opportunities to give back to the community through local shelter partnerships, rabies clinics, and volunteer events
• Annual team celebrations, summer outings, and holiday parties

Join a hospital where your customer service skills make a difference every single day! Apply today!


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.