Asset Management Associate

Job Title

Job Description

Duties:

Tracking hardware and software assets (including licenses) and configuration items from acquisition to disposition Assist with Software License Management Assist with defining disposition processes Monitor CMDB to keep it well maintained and accurate Assist with defining and managing the Asset & Configuration Management policy and processes Ability to work with IT service management tools The types of activities the role will cover include:

• Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards
• Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement
• Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB
• Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance
• Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data
• Working with the IT Change team to ensure the CMDB remains central to the IT Change process
• Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner
• Contributing expert knowledge to projects in the wider organization
• Networking across the organization and problem solving, both as part of a team and independently as required
• Producing regular and ad-hoc reports, process documentation, instructions etc.
• Track and maintain IT asset inventory
• Ensure IT asset management processes are followed according to policy
• Report to management and advise on process improvements
• Compile ad-hoc asset inventory reporting and analysis
• Address any problems, obstacles, or challenges related to IT asset management
• Partner with Procurement to ensure proper terms and conditions are adopted with vendors
• Maintain software license tracking and coordination

Skills:

The essential experience required for this role is a minimum of 1-2 years working with CMDBs and an understanding of the ITIL framework. Experience of working with ServiceNow Knowledge and experience in IT Asset and Inventory Management Excellent communication skills Ability to demonstrate exceptional organizational. Accuracy, and time-management skills Good verbal and written communication skills. Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills Exhibits a high level of initiative and integrity Education: Associate degree in IT, Business or relevant work experience.