East Campus Receptionist

Required Qualifications & Experience:
Associate degree preferred or equivalent work experience in customer service data entry or office management.
At least 1 year of experience in an administrative support or customer service position
Proficient in Microsoft Outlook Word and Excel; experience with database software programs preferred.
Must be 21 years of age or older.
Must be available for some weekend and evening work/modified hourly schedule based on agency activities.

Competencies:
Excellent written and oral communication skills
Strong time management and organizational skills
Creative problem-solving skills and ability to be resourceful
Exceptional customer service and interpersonal skills
Professionalism discretion and commitment to confidentiality
Ability to maintain a welcoming safe and secure environment
Attention to detail and accuracy
Ability to manage multiple priorities and interruptions in a fast-paced environment
Dependable adaptable and team-oriented
Cultural competence and commitment to diversity equity and inclusion

Physical Requirements:

Candidate must be able to lift 40 pounds without restriction bend at the waist grasp handle and lift weight overhead and have mobility in sitting kneeling crawling and running which is required in daily course of work activities.

Position Type/Expected Hours of Work:

This is a full-time non-exempt position. Typical hours of work and days are Monday through Friday 9:00 a.m. to 5:00 p.m. Evening and weekend work may be required.

Work Environment & Physical Requirements:

This position operates in a professional office environment and routinely uses standard office equipment including but not limited to computers telephones fax machines printers/copiers/scanners and surveillance cameras. The role primarily involves sedentary work requiring extended periods of sitting with occasional walking and standing. Visual acuity is necessary for close-up work on computer screens. The candidate may be required to lift or move objects weighing up to 40 pounds such as office supplies or donations. Duties may also involve reaching stooping bending and the use of fine motor skills.

Equal Employment Opportunity Statement:
Providence House provides equal employment opportunities to all individuals regardless of their race color religion creed gender age sexual orientation national origin disability marital status veteran status genetic information or any other characteristic protected by federal state or local addition reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.

East Campus Receptionist

Providence House Mission Statement:

Providence House keeps kids safe and families together embracing them with support to enhance stability that strengthens communities.

Reports to:
Operations and Administration Manager

Major Functions:
Performs a wide variety of administrative and office support duties to Administrative Staff. Serves as a knowledgeable and welcoming first point of contact for the agency with all visitors families callers staff and vendors.

Locations:

Primary:
Providence House East Campus 11801 Buckeye Rd. Cleveland OH 44120

Secondary*: Providence House West Campus 2050 W. 32nd St. Cleveland OH 44113
*West Campus attendance as needed may be required*

Administrative Support:
Answer incoming calls and email account monitor voicemail and ensure calls emails and
messages reach the appropriate internal party. Refer to other resources as appropriate.
Answer door greet visitors and direct or accompany visitors to appropriate areas. Open and close parking lot gates for authorized visitors and vendors. Communicate visitor arrivals to appropriate team member as needed.
Help maintain a safe secure and confidential environment for clients donor and visitors by following agency security protocols.
Schedule donation drop-offs greet and assist donors upon arrival document donations received coordinate or assist with unloading as needed and communicate with Facilities or External Relations staff as appropriate to distribute or store donations.
Receive track and coordinate deliveries of packages mail etc. and distribute internally following all Providence House departmental procedures.
Monitor Master Calendar to determine daily schedule and anticipate visitors conference room and drop-in office room reservations and meeting and on-site event needs.
Maintain visitor log and distribute visitor name badges.
Complete copying filing and record collating for various departments as requested.
Monitor inventory of office supplies. Submit monthly supply counts to Operations and Administration Manager for ordering.
Work with the Executive Assistant to complete set up for on-site meetings or tours including room equipment beverages and food and meeting materials or handouts as needed or directed.
Maintain and organize shared supplies in kitchenette areas. Submit monthly supply counts to Operations and Administration Manager for ordering.
Assist with administrative processes that support effective communication and coordination across departments.
Undertake other projects as requested.
Be culturally competent and supportive of diversity in both service to clients and through professional interactions with donors and guests.
External Relations Support:
Assist with mass-mailings including printing assembling and postage. Print event materials and signage as needed.
Attend and assist with the organization and execution of Providence House special events including Annual Luncheon Deck the House and other speaking engagements or fundraising events as assigned.

Required Experience:

Junior IC