Internal Communication Specialist

The Internal Communications Specialist is responsible for executing strategies that foster associate engagement, reinforce company mission and values, and ensure clear, effective communication across Jackson Healthcare and its family of companies. This role manages day-to-day internal communications platforms and supports associate engagement initiatives to create a connected and informed workplace. Working cross-functionally with the company’s corporate team, the Internal Communications Specialist supports key initiatives, launches, and events to ensure communications are articulate, consumable, and backed by high-quality deliverables and clear calls to action. The role requires strong written and verbal communication skills and the ability to effectively collaborate with leaders and subject matter experts across the organization.

ESSENTIAL RESPONSIBILITIES :

Internal Communications

• Execute internal communication strategies that drive associate engagement and alignment with company values
• Manage internal content calendar
• Create and publish written and visual content for internal social platforms, digital signage, and knowledge tools
• Support ongoing system/tool management and help drive adoption and effective use of internal communications platforms across the organization
• Assist with management of internal assets, including digital asset libraries, templates, messaging frameworks, and the company store

Event Support

• In conjunction with Communications, Creative, and Associate Experience teams, support execution of communications for associate events, engagement functions, and community impact and partner activities
• Assist with communications and materials supporting business meetings, including kickoff and mid-year meetings, town halls, and associate celebrations
• Contribute to development of event-related materials such as signage, presentations, and digital promotions

Cross-Functional Collaboration

• Partner across the corporate team, working with subject matter experts to support communications and deliverables tied to key initiatives, launches, and associate calls to action
• Develop clear, concise communications and materials (e.g., posts, digital signage, desk drops, banners, and mailers) that support business needs
• Partner with HR, Talent Acquisition, and Creative teams to support new associate onboarding and early associate experience communications and touchpoints
• Support internal communications during incidents and time-sensitive situations, ensuring timely and accurate messaging

Measurement & Reporting

• Track and report on internal communications performance, including platform engagement and content effectiveness
• Support development of insights and recommendations to improve communication reach, clarity, and impact

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

• Bachelor’s degree in marketing, journalism, communications, or related field
• 4–6 years of experience in communications, marketing, or a related field

PREFERRED

• Agency experience a plus
• Basic visual design skills a plus

KNOWLEDGE, SKILLS, AND ABILITIES :

• Exceptional written and verbal communication skills
• Skilled in storytelling across multiple platforms and channels
• Proven ability to collaborate with subject matter experts and cross-functional partners
• Ability to execute on-time, high-quality deliverables while managing multiple priorities
• Comfortable working in a fast-paced, evolving environment
• Strong organizational skills with attention to detail
• Team player with a track record of reliability and follow-through
• Growth mindset and willingness to learn and adapt
• A deep commitment to Jackson Healthcare’s mission and values

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.