Shift Leader

Job Description

Job Description

Job Title: Shift Leader
Location: [Café Location]
Reports To: Restaurant Manager
Department of Labor Classification: Hourly Non-Exempt
Work Schedule: Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
• Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
• Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

Job Summary:

At Tropical Smoothie Café , we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Shift Leader plays a vital role in supporting café operations, training crew, and upholding our commitment to Unparalleled Hospitality . Guided by the values of Harmony Restaurants , this role supports staffing, development, and operational excellence across multiple café locations. If you bring integrity, energy, and enthusiasm—you’ll thrive here.

Duties & Responsibilities:

• Assist with inventory management and provide training as needed.
• Support all onboarding and development initiatives to promote brand consistency.
• Coach, train, and mentor crew members and management to drive performance.
• Help fill staffing gaps in under-staffed cafés, working alongside café teams.
• Support the rollout of new systems or software and provide relevant training.
• Ensure execution of all team training programs according to TSC and Harmony Restaurants standards.
• Deliver “Unparalleled Hospitality” with every guest interaction.
• Operate all stations proficiently and provide support where needed.
• Complete and maintain certifications including Café Basics and Certified Trainer Program.
• Maintain quality, safety, and cleanliness standards at every station.
• Use systems such as Synergy Suites to track labor and manage inventory.
• Model and uphold Harmony Restaurants’ Core Values in all interactions.
• Perform any additional duties required to support café operations.

Core Values at Harmony Restaurants:

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor.
• Positive Vibes Always – We lead with kindness and serve with a smile.
• Continuous Growth – We learn, evolve, and aim higher—together.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong leadership and team development abilities.
• Proficiency in Microsoft Word, Excel, and the ability to learn new software (e.g., Synergy Suites).
• Strong math, analysis, and problem-solving skills.
• Ability to read, understand, and follow operational guidelines and procedures.

Physical Requirements:

• Continuous standing and walking throughout the shift.
• Bending, lifting, and carrying up to 50 pounds.
• Frequent reaching, stooping, and stretching.
• Ability to multitask in a fast-paced café environment.
• Regular face-to-face interaction with team members and guests.