Hotel Guest Service Rep

We are looking for a weekend front desk associate to work Saturdays and Sundays 7am to 3pm mainly or 3pm to 11pm, and periodically maybe another shift during the week (if someone requests PTO etc. in advance).

Pay range: $14 to $16/hr

We are a 126 room hotel and convention center in Moorhead, MN.

We’re looking for someone who genuinely enjoys helping people and can make guests feel welcome from the moment they walk through the door. You don’t need to know everything about hotels on day one. We’re looking for the right attitude, reliability, and willingness to learn.

You’ll be a great fit if you are:

• Friendly, welcoming, and comfortable talking with all kinds of people

• Dependable and someone your coworkers can count on

• Calm and professional when things don’t go as planned

• A natural problem-solver who likes finding solutions

• Organized and able to juggle several things at once

• Comfortable with computers and learning new systems. We use Marriott Agylisys StayPms

• Detail-oriented, especially when handling reservations and guest requests

• A team player who is willing to jump in and help

• Positive, professional, and proud of the work you do

Hotel experience is a plus, but a great attitude and strong customer-service instincts are even more important.

What we offer:

• Health, Dental, Vision and other benefits available

• DailyPay

• 401k

• Paid Training

• Paid PTO

• Referral program

• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

• Date stamps, sorts, and racks incoming mail, faxes and messages.

• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

• Accurately checks out guests and communicates departures with housekeeping staff.

• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

• Makes, confirms and cancels reservations via telephone, computer and in writing.

• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

• Posts charges such as room, food, liquor, or telephone, to ledger.

• Deposits guests' valuables in hotel safe or safe deposit box.

• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

• Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.