Program Manager

Program Manager Location: Phoenix, AZ Base pay range: $60.00/hr - $65.00/hr Overview The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines, and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams, foresee potential issues, and act in a timely manner to mitigate them. Responsibilities Manage key Global Merchant Services Enterprise Top Programs (ETPs) and oversee their execution. Operate as part of the GMNST Cross-Platform Delivery & Testing (CPD) organization. Create, execute, and track delivery plans for large-scale programs. Facilitate and lead technical discussions related to architecture, system design, and solution approaches and document outcomes. Drive team- and release-level processes demonstrating servant leadership, domain knowledge, and technical acumen. Facilitate program-level planning meetings and Agile ceremonies with delivery teams. Execute Program Increment (PI) objectives aligned with strategy, vision, and roadmap. Ensure value delivery on behalf of end users. Partner with Product Owners and cross‑functional teams to build, prioritize, and maintain product backlogs. Support Product Owners by ensuring backlog refinement and readiness. Collaborate with Technical Project Managers (TPMs) to coordinate cross‑team dependencies. Create metrics‑driven insights using relevant team‑level delivery metrics. Track iteration and sprint progress, contribute to design discussions, resolve issues, and remove impediments. Encourage and support continuous innovation and exploration. Drive Agile team objectives and alignment. Provide visibility into gaps, risks, issues, and opportunities across Agile teams. Coach teams on Technology SDLC processes, Agile values, principles, and best practices. Inspire teams to continuously improve delivery capacity through retrospectives and feedback. Qualifications & Experience Mandatory 5+ years of experience at American Express managing large‑scale enterprise programs. Leverage strong Merchant Product knowledge to drive program delivery and testing execution. #J-18808-Ljbffr