Warranty Service Manager

David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners. Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines. Job Responsibilities Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to homeowner warranty concerns Home visits to inspect issues and determine if the concern is eligible under warranty Work with homeowners and sub-contractors to resolve the issue quickly and correctly Conduct research with available resources to satisfy homeowner inquiries The ability to say "no" and overcome objections in a professional manner Coordinate and schedule all warrantable repairs with contractors and homeowners Follow-up, inspect, and ensure completion of all repairs Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews Hold contractors accountable for results Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable Manage a budget Achieve high levels of homeowner satisfaction Qualifications Strong organizational and time management skills Strong problem-solving skills Self-motivation Ability to work individually and as a team What We Offer Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing New Home Discount for Team Member and Family College Scholarship Program Community Outreach And more! David Weekley Homes is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law. #J-18808-Ljbffr David Weekley Homes