Public Sector- Product & Industry Solutions Director for Improper Payments

Job Description

Shape the future of public sector payments by partnering with government clients and industry leaders to deliver innovative treasury and payment solutions that solve complex challenges, drive growth, and influence product strategy at scale.

As a Product & Industry Solutions Director for Improper Payments within the Public Sector Payments team, you will serve as a strategic advisor to clients while driving the development, delivery, and adoption of innovative treasury and payments solutions. Leveraging deep industry expertise and a consultative approach, you will partner with Sales, Product, Technology, and Operations teams to design and deliver solutions that address complex client challenges and support business growth.
In this role, you will bridge external market needs with internal product execution, acting as the voice of the customer while overseeing key aspects of the product delivery lifecycle. You will influence product strategy, drive commercialization efforts, manage cross-functional initiatives, and ensure solutions are delivered efficiently, compliantly, and at scale. Your leadership will help shape the future of Public Sector Payments by aligning client priorities, market opportunities, & product innovation solutions. 

 

Job Responsibilities

• Partner with clients, prospects, and internal stakeholders to understand business challenges, operational requirements, and strategic objectives, developing tailored treasury and payments solutions.
• Lead consultative solutioning efforts for Improper Payments reduction across Public Sector clients working closely with Sales, Treasury Officers, and Banking partners to drive client outcomes and business growth.
• Serve as a subject matter expert in Fraud prevention within Public Sector Payments, providing insights on market trends, client needs, competitive developments, and emerging industry opportunities.
• Act as the voice of the customer by translating client feedback into actionable product enhancements and strategic roadmap priorities.
• Drive the adoption and commercialization of existing and emerging products, ensuring solutions are aligned to client needs and business objectives.
• Lead cross-functional initiatives across Product, Technology, Operations, Legal, Risk, and Compliance to support successful delivery and implementation of strategic solutions.
• Oversee key aspects of the product delivery lifecycle, including intake, dependency management, product operationalization, release readiness, and performance monitoring.
• Maintain visibility across strategic initiatives, timelines, resource requirements, and dependencies, proactively addressing risks and execution challenges.
• Ensure delivery activities adhere to firm risk, controls, compliance, and regulatory standards while supporting effective change management across stakeholders.
• Develop thought leadership, client-facing materials, and internal training content to support sales effectiveness, market engagement, and organizational capability building.
• Lead, coach, and develop a team of professionals while driving scalable and repeatable solutions that improve client experience, operational efficiency, and commercial outcomes.

 

Required qualifications, capabilities, and skills

• 8+ years of experience in Payments management with experience in managing fraud prevention initiatives, products or solutions
• Experience in P roduct delivery, treasury services, payments operations 
• Demonstrated success designing and delivering complex solutions using a consultative approach.
• Proven people management experience, including leading, coaching, and developing teams in a matrixed environment.
• Experience leading cross-functional initiatives across Product, Technology, Operations, Risk, and Business teams.
• Strong understanding of treasury, payments, cash management, or financial services products and client applications.
• Proven ability to manage multiple strategic initiatives, dependencies, and stakeholder groups within highly matrixed organizations.
• Experience driving product implementation, operational readiness, commercialization, and adoption.
• Strong executive communication, presentation, and relationship management skills.
• Ability to balance strategic thinking with execution and operational delivery.

 

Preferred qualifications, capabilities, and skills

• Public Sector industry expertise or experience supporting government, education, healthcare, or nonprofit clients. Experience leading enterprise product transformation, change management, or large-scale product delivery initiatives.
• Recognized expertise or thought leadership in a relevant industry or product domain.

 

A Government Security Clearance is required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check 
• Employment History 
• Tax Filing History (possibly)
• References (possibly) 
• Proof of U.S. Legal Permanent Residence

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.