Call Center Representative

Job Title: Call Center Agent

Pay Rate: $21-$22.80/hr (W2)

Duration: Contract Role

Location: Pasadena, CA

Job Summary:

We are seeking a dedicated Call Center Agent to join our team in Pasadena. In this role, you will serve as the first point of contact for members and their dependents, providing accurate information and delivering an exceptional customer experience. You will assist with inquiries about healthcare benefits, eligibility, and enrollment while ensuring each interaction is handled with professionalism and care. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering high-quality service.

Key Responsibilities:

• Handle inbound calls from members regarding healthcare benefits, including medical, dental, vision, and Medicare plans.
• Respond to inquiries related to benefit eligibility, enrollment, Medicare Part B verification, and other general Medicare questions.
• Provide clear, accurate explanations of healthcare benefits, plan options, administrative guidelines, and monthly premium rates.
• Accurately document member interactions within internal systems.
• Navigate multiple applications and systems efficiently while managing calls.
• Deliver professional, empathetic, and solution-oriented customer service.
• Perform additional duties related to retiree healthcare support as needed.

Qualifications:

• Previous customer service experience is highly preferred.
• Call center or fast-paced service environment experience is a plus.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and manage high call volumes efficiently.
• Comfortable working with multiple systems and applications simultaneously.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at View phone number on click.appcast.io, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.