Account Manager

POSITION: Account Manager DEPARTMENT: Operations REPORTS TO: Branch Manager FSLA STATUS: Exempt ABOUT US Michael Hatcher & Associates has provided commercial landscape services in the mid-south since 1986. We specialize in commercial landscape installation and maintenance, including irrigation, with a service portfolio that includes professional and medical offices, retail centers, industrial complexes, multi-family developments, and homeowner association communities. We also deliver lawn care fertilization and weed control via the customer-facing brand Master Lawn. Our commitment to quality is driven by three Core Values:Integrity,Teamwork, andExcellence, and nine Winning Behaviors. Whether dealing with our customers or teammates, we strive toTell the Truth,Do the Next Right Thing, andLove, Respect and Protect. We endeavor to perform our work with aPositive Can-Do Attitude, allow ourselves toCoach and Be Coached, and make time toCelebrate and Have Fun. We alsoExpect to Win, encourage one another toOwn Your Outcomes, and promise toDeliver on Commitments. From crew members and technicians to support staff and senior leadership, this culture concept is shared by our talented team at every level which has led to our long-term success. ABOUT THE ROLE The Account Manager is responsible for the daily operations and performance of multiple Production Managers to ensure client satisfaction and operational efficiency. This role will serve as the main point of contact between clients and internal teams to focus on developing long-term relationships with clients and ensure strong customer retention. In addition to client relationship management, the Account Manager will be responsible for quality control and helping drive profitability through enhancement proposals and team development, while fostering professional development opportunities. ESSENTIAL FUNCTIONS Operational Oversight Oversee and support Production Managers to ensure smooth daily operations and effective crew management.Assist with planning, scheduling, and logistics to maximize crew productivity and compliance with customer contracts. Adjust schedules accordingly to accommodate client needs, weather, or operational challenges.Conduct routine site visits to ensure work quality, safety, and service consistency.Ensure all work practices comply with OSHA regulations, company safety protocols, and PPE requirements.Support ongoing training for field staff on company processes, equipment use, job standards, and client expectations.Collaborate with Production Managers to ensure time keeping practices are within compliance with company policies, labor laws, and payroll processing requirements. Client Relations & Customer Service Serve as the primary point of contact for assigned clients, ensuring expectations are met and issues are promptly resolved.Build and maintain strong relationships to encourage long-term client satisfaction, retention, and referrals. Sales & Enhancements Identify and pursue upselling opportunities through enhancement proposals that improve site aesthetics and increase revenue.Lead contract renewal discussions by evaluating previous years performance and making appropriate adjustments to scope, pricing, or services. Job Costing & Financial Performance Monitor account-level financial performance using Aspire, ensuring accurate job costing, labor tracking, and budget adherence.Analyze performance data and implement strategies to improve account profitability. ABOUT YOU Qualifications Minimum 35 years of experience in landscape maintenance, operations management, or account management within the green industry or related field.Strong understanding of landscape maintenance practices, seasonal services, and enhancement work.Experience with enhancement sales, contract renewals, and developing proposals tailored to client property needs.Associate or bachelors degree preferred. Special Skills, Knowledge and Abilities Excellent interpersonal and communication skills with a track record of building strong client relationships and resolving customer concerns.Strong planning, scheduling, and organizational abilities. Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and related software. PHYSICAL ASPECTS OF THE JOB The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical demands are essentially those of sedentary work, and tasks may require extended periods at a keyboard or workstation. However, while carrying out the responsibilities of this job, the employee must be able to: regularly stand, walk, sit, bend, and squat; kneel; use hands to handle, control, or feel objects talk or hear, understand, and distinguish speech and other sounds In addition: While performing the duties of this job, the employee will regularly be required to walk significant distances on uneven ground and to work outside in all weather conditions. The employee will regularly be required to climb a ladder or other structure, reach above their head, and lift or push up to 15 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The stress level is moderate. The noise level in the work environment is moderate to loud. EQUAL OPPORTUNITY EMPLOYER: Michael Hatcher & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about safety and are ready to make a significant impact, we encourage you to apply!