Telecommunications Specialist I

Telecommunications Specialist I

Come join our team of 9-1-1 Heroes! We are looking for the best to join the best! If you want to be a difference maker and work a rewarding job, this may be a good fit for you. We are looking for individuals who want to make a true difference in our community. We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I.

The purpose of this position is to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner; to accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies; to provide callers with appropriate medical or safety instructions.

We are hiring multiple positions, and this position will remain open until filled with applications being reviewed as received. If you are selected to move forward in our selection process, you will be contacted directly by the department. Projected Hiring Range/Pay Grade 111: $20.60 per hour. Salary is dependent on qualifications. Location: Black Street, Rock Hill, SC Work Schedule: Must have ability to work 12-hour shifts which include, days, nights weekends and holidays.

Our Total Compensation Package:

• Competitive market-rate pay, and negotiable based on qualifications.
• Comprehensive State Medical Insurance, Dental and Vision Insurance
• Life Insurance
• Long-term disability
• Parental Leave
• Bereavement Leave
• Deferred Compensation 401K Plans
• Health Savings Account (HSA)
• Public Loan Forgiveness Program (Student Loan Forgiveness Program)
• 11 Paid Holidays + 3 Optional Holidays
• Longevity Pay
• SC State Retirement Plan Pension
• Paid Vacation and Sick Time
• Expanded Sick Bank
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs
• Professional Development / Trainings / Conferences
• Paid uniforms

Duties and Responsibilities:

• Receives all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provides appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritizes calls for service and calm callers. Provides crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations.
• Utilizes sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders.
• Utilizes state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks.
• Utilizes Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identifies potential hazards, prioritizes and manages resources, and ensures efficient handling of calls for service.
• Ensures all communications and PSAP operations are in compliance with and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensures all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards.
• Utilizes National Crime Information Center (NCIC) system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver's license history, vehicle registration, and other requested records and information.
• Coordinates tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conducts investigation to determine phone provider for subscriber.
• Monitors radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure.
• Monitors weather warnings systems: track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activates outdoor warning siren system and/or reverse call out notification systems.
• Performs related work as assigned.

Experience and Education:

• High School Diploma or GED equivalent.
• One (1) year of telecommunications experience or an equivalent combination of education, training and experience.

Special Licenses and Certifications: On the job training will be provided to obtain the following:

• APCO Public Safety Telecommunicator 1
• APCO Fire Service Communications
• APCO Emergency Medical Dispatch (EMD)
• SC Criminal Justice Academy E9-1-1 Certification
• CPR Certification
• NCIC Certification
• FEMA NIMS ICS 100 Certification
• FEMA NIMS ICS 200 Certification
• FEMA NIMS ICS 700 Certification, IS-5.A
• An introduction to Hazardous Materials, and annual Radiological Training.
• Valid state driver's license is preferred.

Applicants with equivalent experience and/or education may be considered.

Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses: May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.