Operations Officer

Senior Operations Officer

Description

The Senior Operations Officer leads the execution of highly complex, non-technical business initiatives and projects that enable the organization to function effectively and efficiently. This role serves as a project manager and operations/management generalist across facilities, IT coordination, security, procurement and business process improvement, driving cross-functional projects, developing practical solutions to operational challenges, and strengthening the systems and processes that support the organizations work.

Reporting to the Vice President, Operations (VP, Ops), this role works closely with leadership and colleagues across the organization to ensure that operational initiatives are well-planned, effectively implemented, and aligned with organizational priorities.

• Under the oversight of the VP, Ops lead operational projects from planning through execution, coordinating across multiple teams and stakeholders.

• Develop project plans, timelines, and deliverables, ensuring initiatives are completed on time and aligned with organizational priorities.

• Identify risks, troubleshoot challenges, and adjust project plans as needed to ensure successful outcomes.

• Provide guidance and structure to operational initiatives, helping bring clarity to ambiguous or evolving needs.

• Mediate and resolve day-to-day IT, security, facilities, personnel matters and/or elevate them to the VP, Ops, especially escalating sensitive, high-impact, or enterprise-critical matters.

• Identify and lead efforts to improve operational workflows and reduce administrative burden across the organization.

• Partner with the VP, Ops to draft policies in related areas, calendarize regular review of existing policies, and recommend enhancements as business circumstances warrant.

• Design and implement new processes that enhance efficiency, clarity, and scalability.

• Develop and maintain existing business processes owned by Operations and craft reports, analytics, and documentation for key operational processes and systems.

• Implement Operations strategy and deliver against Operations team OKRs, adjusting priorities as needed to match shifting organizational needs and risks.

• Lead coordination of facilities-related initiatives including space planning, office logistics, and workplace improvements.

• Serve as a primary point of contact with building management, NIH partners, and facilities vendors.

• Ensure the office environment supports collaboration, comfort, and safety for local and geographically dispersed staff and teams.

• Own communications related to facilities updates and workplace changes.

• In partnership with the VP, Ops, partner with external IT providers and internal stakeholders to support implementation and optimization of organizational systems.

• Support the VP, Ops in leading coordination of organization-wide technology initiatives, ensuring smooth rollout and adoption.

• Partners with the VP, Ops and leadership to translate operational needs into technology solutions that improve efficiency and effectiveness.

• Troubleshoot and escalate complex systems or operational issues as needed.

• Serve as a trusted operational partner to teams across the organization, providing standard office services, helping diagnose challenges and develop practical solutions.

• Coordinate with vendors and external partners supporting operational functions.

• Monitor and respond to Operations Inbox inquiries, ensuring timely and thoughtful resolution of employee requests.

• Develop systems to monitor and track assets including equipment, peripherals, and building access.

• Provide informal guidance and support to early-career operations staff as needed.

• Advanced project management skills, with the proven ability to lead and manage multiple complex, cross-functional projects and initiatives under tightlines, balancing competing evolving organizational priorities while maintaining quality and compliance.

• Strong critical thinking and analytical skills, enabling the identification, triage, and prioritization of operational issues with precision and foresight.

• Ability to navigate ambiguity and organizational complexity.

• Strong stakeholder management and influencing skills, including the ability to drive progress without direct authority.

• High level of sound judgment and discretion when handling sensitive operational matters.

• Passion for mentoring or guiding junior staff and supporting team collaboration and growth.

• High level interpersonal skills and ability to build trusted relationships and collaborate effectively across teams and vendors , including the ability to demonstrate excellent customer service and present ideas clearly and concisely.

• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools (Zoom, Microsoft Teams, SharePoint, OneDrive).

• Advanced proficiency with project management or workflow tools (e.g., Smartsheet, Asana, Monday, Jira, or similar).

• Strong capability in data tracking, reporting, and operational metrics to support decision-making.

• B.A. or B.S. degree required.

• Minimum 9+ years of professional experience in operations, administration, project management, consulting, or related field.

• 3 years minimum of demonstrated accomplishment in leading complex facilities, workplace operations, or organizational logistics projects and cross-functional initiatives is required.

• Project management experience leading or supporting organizational systems implementations or upgrades is required.

• PMP, Lean or Six Sigma certification a plus.

• Experience with a hybrid work environment preferred.

This is a hybrid position and requires regular visits to FNIH headquarters in Bethesda, MD. This role has critical facilities responsibilities and is required to be accessible and on-site as needed. This role may require occasional evening and/or weekend work to support deadlines and urgent matters as they occur.

Compensation details: 105000-125000 Yearly Salary

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