Customer Service Supervisor

Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. - Creates a positive internal and external customer experience - Promotes a culture of honesty and integrity; maintains confidentiality - Takes an active role in training and mentoring Associates on front end principles - Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs - Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates - Addresses customer concerns and issues promptly, ensuring a positive customer experience - Ensures Associates execute tasks and activities according to store plan; prioritizes as needed - Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates - Provides and accepts recognition and constructive feedback - Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures - Promotes credit and loyalty programs - Supports and participates in store shrink reduction goals and programs - Promotes safety awareness and maintains a safe environment - Other duties as assigned Who Were Looking For: You. - Available to work flexible schedule, including nights and weekends - Strong understanding of merchandising techniques - Capable of multi-tasking - Strong communication and organizational skills with attention to detail - Able to respond appropriately to changes in direction or unexpected situations - Team player, working effectively with peers and supervisors - Able to train others - 1 year retail and 6 months of leadership experience