Universal Banker

Universal Banker

The Universal Banker plays a key role in providing retail banking services and products to bank customers. The Universal Banker is "Guaranty Bank" to retail customers. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers.

Relationship and Business Development (40%)

• Process new account transactions, including compiling and preparing new account paperwork and applications.
• Identify the unmet needs of current and potential customers and offer appropriate products and services.
• Promote and provide information to customers on new and enhanced products, services, etc.
• Promote and cross-sell exciting products and services to current and potential customers.
• Open, maintain and close all deposit account types.
• Participate in community events to increase bank visibility and develop business opportunities.

Customer Service (30%)

• Assist customer inquiries and requests regarding current accounts.
• Assist with questions or concerns regarding current accounts, products, services or transactions.
• Assist with additional services and products such as online banking, mobile banking, remote deposit capture, other deposit systems, safe deposit box access, ATM and debit card requests.
• Perform traditional teller functions as needed by accurately processing checking and savings deposits, withdrawals, loan payments, bonds, etc.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Answer and assist incoming callers with questions and requests; route callers appropriately.
• Receive incoming bank visitors and assist in directing them appropriately.

Branch Operations/Ownership (20%)

• Record all transactions promptly, accurately, and in compliance with bank procedures.
• Balance and replenish cash in ATM.
• Weekly cash ordering.
• Balance drawer daily, investigate and resolves out-of-balance conditions.
• Sell prepaid travel and gift cards. Maintain log and inventory.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Maintain appropriate currency logs, maintain target cash daily, balance Vault daily.
• Sort and distribute work from other offices, process mail and night depository transactions.
• Operate computer, telephone, copier, and other bank equipment.
• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve's "lettered" regulations, and Universal Banker roles and responsibilities relating to each act.
• Ensure complete customer understanding of rates and FDIC insurance for depository accounts.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

• Work overtime, as needed.
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

Education: Required – High School Diploma or equivalent.

Preferred – Post –secondary certificate or degree in Accounting, Finance or Business, experience will be considered.

Experience: Required – 1 -2 years of experience in banking, insurance or other related field.

Preferred – Previous office experience.

Licenses and

Certifications: Required – None

Preferred – Notary

Position Requirements

Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others' ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintain strict confidentiality .
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Applying rules and logic to situations; consider factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; careful monitors and examines one's own and others'work; ensures accuracy in documentation and data.
• Ethical Conduct – Acting in ways consistent with sound banking practices and standards and values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treat others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

Frequency - Lbs.

Sitting - 90%

Standing - 5%

Walking - 5%

Fine Manipulation of hands - 85%

Lifting - Daily - 10 lbs.

Carrying - Daily - 10 lbs.

Pushing/Pulling - Seldom

Bending/Squatting - Rarely

Reaching/Overhead - Occasional

Stress Level - High at times

General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current. This job description describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.