Hybrid Order Management Specialist

Hybrid Order Management Specialist

Akron, Ohio Hybrid M-F, Free Wellness Center and Gym On-site

Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We're looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities.

Why Join Us?

• Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself.
• Hybrid Flexibility: Experience the best of both worldswork remotely and in our modern, secure office.
• Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement.
• Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service caf to keep you energized and healthy.
• Immediate Hiring: We're hiring right now! Don't miss this chance to advance your careerapply today and start your journey with us!

Key Responsibilities

What You'll Do: As an Order Management Specialist, you'll be at the heart of our business, ensuring our customersranging from leading retailers to service centersreceive top-tier service.

In this role, you will:

• Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions.
• Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery.
• Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly.
• Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed.
• Lead by Example: Train new team members, sharing your expertise to help them succeed.
• Ensure Excellence: Work efficiently to prevent delays and maintain our high standards.

Skills and Knowledge Hybrid Order Management Specialist

Who You Are:

• Tech-Savvy: Comfortable with MS Office applications like Excel, Access, and PowerPoint.
• A Team Player: You thrive in a collaborative environment but are also self-motivated and can excel with minimal supervision.
• Problem-Solver: You approach challenges with a practical mindset and find solutions that work.
• People-Oriented: You have excellent interpersonal skills, particularly in fast-paced settings, and are committed to delivering outstanding customer service.

Education and Experience Hybrid Order Management Specialist

Your Qualifications:

• Education: High school diploma required; a Bachelor's degree is a plus.
• Experience: Proven customer service experience, ideally in a call center or similar environment.

Benefits & Pay

Your Benefits and Compensation:

• Stable Schedule: Monday through Friday, 9 AM to 6 PM, with one rotational week per month (11 AM to 7 PM).
• Health and Wellness: Free access to our wellness center, gym, and walking paths.
• Daily Perks: On-site, full-service caf and Starbucks kiosk to fuel your day.
• Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off.
• Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity.

Don't miss out on this incredible opportunity to grow your career and make a difference. Apply now and let's achieve success together!