Call Center Representative I

Are you passionate about helping people? Do you want to feel empowered to do the right thing? Does working in a fun, fast-paced environment excite you? If you answered yes, we’d love to talk with you. At CSE Federal Credit Union, we look for people with a can-do attitude and a genuine desire to serve others. Our team isn’t just about banking—it’s about making a difference in the lives of our members and our community. Credit unions invest in their communities, and at CSE, we go further. We strive to exceed the expectations of the members we serve while creating a workplace where employees feel supported, valued, and inspired. Join us and be part of a team where banking - and your work - means more. Join the Team at One of America's FinestCredit Unions. Want to work somewhere that makes a real difference in people’s lives? See our current openings! Additional employee expectations: High school diploma or GED, Associate’s degree or higher is a plus Previous customer service experience is preferred Digitally savvy; ability to work with Windows PC and multiple web-based applications Excellent written and verbal communication skills Excellent interpersonal skills Flexibility to work during our business hours:8AM – 5PM, M-F and 9AM – 1PM on Saturdays What We Offer Growth and advancement opportunities Medical, Dental, and Vision Insurance Employer HSA Contributions 401(k) program with 100% employer matching up to 5% of salary Safe Harbor and Profit Sharing contributions Paid holidays Paid vacation Paid birthday day Volunteer and Community Engagement program Health and Wellness program Milestone anniversary recognition Growing in the Community We’re all about helping people, both members and employees. We are committed to creating an atmosphere of trust and respect and work daily to empower our employees to build lasting relationships with members in an inclusive environment that values and respects all employees and the members of our community. 4 offices around Stark County 49,000 members Over $440 million in assets 137employees and growing 2018 Best Place to Work in Stark County Readers Choice Winner by The Repository Ranked Ohio's #1 Credit Union by Forbes in 2020,2021,2022 & 2023 Named toNewsweek's List of America's Best Credit Unions in 2023 & 2024 Apply Today Position: Call Center Representative I Location: Canton, OH Job Id: 349 # of Openings: 2 Call Representative I – Member Contact Center Join Our Team – Banking that Means More. At CSE Federal Credit Union, we believe in banking that means more. It means building relationships, helping people reach their financial goals, and making every interaction a positive one. If you're friendly, professional, and passionate about serving others, we'd love to meet you. A typical day may include: Assisting members with their financial and lending needs. Handling a high volume of calls regarding deposit and loan accounts, debit and credit cards, online banking, and other credit union products and services. Processing member transactions accurately and efficiently. Recommending products and services that align with members' financial goals. Explaining account information and financial concepts in a clear, easy-to-understand way. Creating a positive, low-effort experience during every interaction. Troubleshooting member concerns and resolving issues whenever possible. Referring complex requests to the appropriate department. Meeting department performance goals while always putting the member's best interest first. Adapting to changing priorities in a fast-paced environment. Working with Windows-based systems and multiple web applications. What You'll Bring The ideal candidate has a genuine passion for helping others and is committed to delivering outstanding member service. You should be dependable, professional, and able to build trust through every interaction. Qualifications include: High school diploma or equivalent required. Previous customer service or call center experience preferred. Financial services experience is a plus. Excellent verbal and written communication skills. Strong listening, problem-solving, and critical thinking abilities. Ability to multitask and manage time effectively in a fast-paced environment. Ability to work independently while contributing to a team environment. Basic computer proficiency, including Microsoft Office. Professional, courteous, and member-focused attitude. Willingness to learn new products, procedures, and technology. Ability to develop a strong understanding of credit union products, services, and applicable regulations. Must be bondable. Why Join Us? We believe our employees are our greatest asset. That's why we offer competitive pay, exceptional benefits, and opportunities for professional growth. Our full-time benefits include: Medical insurance with a Health Savings Account (HSA) and employer contribution Vision insurance Employer-paid life insurance Short- and long-term disability insurance Voluntary life insurance and AD&D coverage Structured work schedules Ongoing training and career development opportunities Generous 401(k) plan with employer matching contributions Paid vacation and sick time Paid holidays A paid day off during your birthday month Paid volunteer time to support organizations and causes in our community Join a team where we bring Banking that Means More - for our members, our communities, and our employees. Apply today and become part of a team that's committed to helping our members and communities thrive. CSE Federal Credit Union is an equal opportunity employer. All candidates must successfully pass a criminal background check and drug test. CSE Federal Credit Union is an Equal Opportunity Employer. #J-18808-Ljbffr CSE Federal Credit Union